FIREFIGHTER INFO & COMM SYSTEMS

City of Toronto•Toronto, ON

5d•Onsite

About The Position

Reporting to the Captain, Business Analytics and Decision Support Division, Toronto Fire Services, the Analyst is responsible for providing data analysis and business intelligence (BI) services that transform data into actionable information and insights to support informed business decision-making. The position's primary functions include, but are not limited to, the delivery of the following core services, with a focus on data analysis as the area of specialization. The primary functions associated with the role include, but are not limited to, the following core services: FIREFIGHTER INFO & COMM SYSTEMS #64195 Info SessionJoin us! Monday August 10, 2026 12:00 pm - 1:00 pm FIREFIGHTER INFO & COMM SYSTEMS #64195 Info Session It is important to note that this is a public information session. To remain anonymous, participants must join through a web browser and ensure their login name reflects your preference.

Requirements

Post-secondary degree or diploma in Mathematics, Data Science, Computer Science, Computer Engineering, Information Systems, Geomatics, GIS, Geography, or a related field.
Considerable Experience (minimum 3 years' experience) as a data or GIS analyst.
Considerable experience (within the last 5 years) in reporting tools such as Power BI, SSRS, and SSIS.
Experience related to database queries, data warehouse design, dashboard design, dimensional modeling, data integration and ETL processes and technologies.
Experience working with data analysis tools and technologies (e.g., SQL Server, Power BI, Python, R, or GIS platforms such as ESRI ArcGIS).
Experience using MS Office (Word, Excel, etc.) and SharePoint.
Analytical mind with problem-solving aptitude and keen attention to detail.
Well-developed verbal and written communication skills.
Strong technical documentation skills.
Strong customer service orientation.
Proven abilities to take initiative and be innovative.
Strong organizational skills, with the ability to lead and promote organized work practices.
Ability to work independently with minimum supervision.
Ability to positively interact within a diverse work environment.
Ability to manage multiple simultaneous assignments and prioritize effectively.
Valid Ontario Driver's License Class "G".
Commitment to continuing education through ongoing learning.

Nice To Haves

Project Management or Business Analysis certification.
Knowledge of AI experience with programming (R, Python, PowerShell, JSON) or AI technologies.
Knowledge of statistics and experience using statistical packages.
Experience working in a public sector, emergency services, or operational environment is considered an asset.

Responsibilities

Support strategic decision making through the provision of data, statistical analysis, visualizations, and research.
Develop and execute database queries and participate in analysis work or for fulfilling information requests.
Create informative visualizations that intuitively display large or complex data relationships with the goal of providing actionable results.
Prepare Excel analysis and PowerPoint presentations.
Prepare and maintain technical and procedural documentation.
Support operational and strategic initiatives such as response time analysis, deployment planning and risk modelling.
Provide and apply quality assurance best practices.
Assist with improving data quality through use of data analysis and tools.
Investigate and resolve data, reporting, or performance issues, including conducting root cause analysis and implementing corrective actions.
Identify opportunities to improve data quality, reporting processes, and analytical methodologies.
Build rapport with team members, stakeholders, and other partners through effective communication.
Capture, interpret and document end-user requirements for data, analysis, or reports.
Provide stakeholders guidance or training on problem solving, analytical best practices.
Collaborate with team in the design and development of analysis datasets, data warehouse, data models, data capture automations or other data related strategies to solve critical business problems.
Acquire data from primary or secondary data sources or leverage existing data sets to create new data assets, and maintain assets according to established business rules and data governance practices.
Ensure data provided to requesters comply with organizational policies and laws such as MFIPPA.
Continually maintain a high standard of professionalism, integrity, reliability, and credibility.
Function as an integral member of the City of Toronto workforce to support corporate vision and mission statements.
Function as an integral member of Toronto Fire Services to deliver and support Division specific vision and mission statements.
Function as an integral member of the Toronto Fire Services emergency response team to deliver and support Division specific goals of emergency response and preparedness.