Lab Client Services – Lab Outreach – Lorain Hospital

Bon Secours Mercy Health • Lorain, OH

6d

About The Position

The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.

Requirements

• High School/GED (required)
• Active Listening
• Ability to discern the thinking of others
• Service Orientation
• Verbal and Written Communication
• Problem Solving
• Customer Service
• Coordination
• Organization
• Time Management
• Telephone skills
• Microsoft Office
• Keyboarding
• Office machine operation
• Lab Information Systems
• Medical Terminology
• Specimen processing
• Phlebotomy
• Collection Software
• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Nice To Haves

• Medical secretarial experience (preferred)
• Medical administrative assistant experience (preferred)
• Experience in a medical office (preferred)

Responsibilities

• Answers and initiates phone calls
• Supports Physician office needs
• Investigates patient and client billing issues
• Processes specimen and add-ons
• Registers patients
• Generates reports
• Maintains inventory levels and stocks supplies
• When staffed in Microbiology department, culture setup of microbiology samples and gram stain preparation.
• Performs the MST (Micro Setup Time) as needed.
• May perform specimen collection.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED