Lab Client Services – Lab Outreach – Lorain Hospital

Bon Secours Mercy Health•Lorain, OH

2d•Onsite

About The Position

The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.

Requirements

High School/GED (required)
Active Listening
Ability to discern the thinking of others
Service Orientation
Verbal and Written Communication
Problem Solving
Customer Service
Coordination
Organization
Time Management
Telephone skills
Microsoft Office
Keyboarding
Office machine operation
Lab Information Systems
Medical Terminology
Specimen processing
Phlebotomy Collection Software
Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Nice To Haves

Medical secretarial experience (preferred)
Medical administrative assistant experience (preferred)
Experience in a medical office (preferred)

Responsibilities

Answers and initiates phone calls
Supports Physician office needs
Investigates patient and client billing issues
Processes specimen and add-ons
Registers patients
Generates reports
Maintains inventory levels and stocks supplies
When staffed in Microbiology department, culture setup of microbiology samples and gram stain preparation. Performs the MST (Micro Setup Time) as needed.
May perform specimen collection.