Lab Clerk - CMME Pathology

Prime Healthcare•Lewiston, ME

3d•Onsite

About The Position

The Laboratory Clerk provides administrative and clerical support to ensure efficient daily operations within the laboratory. This role is responsible for managing patient information, processing laboratory orders, and supporting communication between providers, patients, and laboratory staff. The Laboratory Clerk assists with pathology report handling, billing verification, and documentation processes while maintaining accuracy and compliance with regulatory and organizational standards. The position requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent required

Nice To Haves

Previous medical office or hospital laboratory related experience preferred

Responsibilities

Answer and manage incoming telephone calls, including handling new and add-on test orders
Accurately enter and process laboratory orders for outpatient and inpatient services
Verify patient demographic and insurance information for accuracy and completeness
Review and validate patient charges and assist with laboratory billing processes
Support billing workflows by ensuring appropriate test coding and documentation
Process, distribute, and maintain pathology reports for physicians and clinical staff
Retrieve and release laboratory results to authorized providers as requested
File and maintain patient records and laboratory documentation in accordance with policies
Prepare and process requisitions, including send-out testing to reference laboratories
Assist with patient registration and ensure proper documentation is completed
Provide excellent customer service to patients, providers, and visitors
Maintain knowledge of laboratory terminology, test requirements, and patient preparation instructions
Ensure compliance with HIPAA, regulatory, and accreditation standards
Communicate effectively with laboratory staff, physicians, and other departments
Assist with general office duties including faxing, scanning, and document management
Perform additional duties as assigned by the Laboratory Director or Manager