About The Position

Under the moderate direction of the laboratory manager, the Lab Assistant/Phlebotomist collects laboratory specimens by venipuncture, capillary puncture, and arterial puncture for testing, as well as throat culture specimens. The role also performs basic laboratory procedures under close direction of laboratory technicians as proficiency is demonstrated and documented. The position is expected to exhibit the values of F.I.R.S.T. (Friendliness, Innovation, Respect, Service, and Trust). The position supports laboratory operations through specimen processing and distribution, point-of-care testing, reference laboratory coordination, computer and clerical work, customer service, supply ordering, and coordination of external specimen transport. It considers patients’ age and developmental needs when planning and implementing care, and contributes to professional development and the organization’s mission and effective operations.

Requirements

  • Computer skills and knowledge of medical terminology.
  • Good patient interaction skills.

Nice To Haves

  • One year of phlebotomy experience preferred.

Responsibilities

  • Perform comprehensive phlebotomy skills to collect specimens for subsequent testing.
  • Provide specimen collection instructions to outpatients.
  • Perform basic test procedures as designated by the Laboratory Director and/or supervisors after appropriate training and documentation of proficiency.
  • Use computer systems according to established protocols to ensure appropriate and timely transmission of test results.
  • Process reference laboratory specimens and reports to ensure accurate test requests and report delivery.
  • Perform general clerical and office functions to support technical and supervisory staff.
  • Process specimens received from in-house and outreach areas and ensure their proper distribution for testing.
  • Prepare registration forms for clinic and reference areas and distribute them to billing, medical records, and other areas requiring the information.
  • Document assigned monitors and other assigned performance-improvement activities to support inpatient and outpatient quality and satisfaction.
  • Support laboratory customer service throughout the system and provide guidance on specimen collection, ordering, and transportation procedures.
  • Perform point-of-care testing after appropriate training and documentation of proficiency.
  • Assist the Lab Client Services Facilitator with training new associates as needed.
  • Coordinate and dispatch external transport staff for routine and STAT pickups and deliveries throughout the EMH system, among clients, and within the service area.
  • Order supplies upon submission of requests from those submitting tests throughout the system.
  • Apply age-specific knowledge and techniques when planning and implementing care for neonates, infants, children, adolescents, adults, and geriatric patients.
  • Demonstrate professional accountability and growth by maintaining and expanding knowledge and skills.
  • Contribute to the organization's mission, philosophy, and effective operations through dependable job performance.
  • Incorporate patient- and family-centered care concepts, including dignity, respect, information sharing, and participation.
  • Support the development and implementation of shared governance across the organization.
  • Perform other related duties as assigned.
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