L2 DC

Astreya • Reno, NV

1d • $39,976 - $63,120

About The Position

The L2 Technician will be responsible for diagnosing and troubleshooting server issues, coordinating hardware component procurement and replacement, performing firmware upgrades, and providing hands-on support for various operational requests. This role requires the ability to rack, stack, and cable devices, validate connectivity post-installation, and conduct physical audits for inventory accuracy.

Requirements

• 2–5 Years Experience
• Diagnose and troubleshoot server issues
• Isolate root cause with remote teams
• Coordinate procurement and replacement of faulty hardware components
• Install replacement parts
• Manage return (RMA) to vendors
• Perform firmware upgrades
• Configure IP addresses
• Configure default login/access credentials
• Support network admins
• Cable replacement / re-routing
• Optics replacement (server & switch ports)
• Hardware upgrades
• Rack, stack, and cable devices
• Provide hands-on support for ad hoc operational requests
• Validate connectivity and operational readiness post-installation
• Conduct physical audits for inventory accuracy

Responsibilities

• Diagnose and troubleshoot server issues; isolate root cause with remote teams
• Coordinate procurement and replacement of faulty hardware components
• Install replacement parts and manage return (RMA) to vendors
• Perform firmware upgrades ensuring compliance with approved versions
• Configure IP addresses
• Configure default login/access credentials
• Support network admins in cable replacement / re-routing
• Support network admins in optics replacement (server & switch ports)
• Support network admins in hardware upgrades
• Rack, stack, and cable devices for remote configuration readiness
• Provide hands-on support for ad hoc operational requests
• Validate connectivity and operational readiness post-installation
• Conduct physical audits for inventory accuracy

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed