L2 Dc

Astreya • Reno, NV

8d • Onsite

About The Position

The L2 Technician will be responsible for diagnosing and troubleshooting server issues, coordinating hardware component procurement and replacement, performing firmware upgrades, and configuring network settings. This role also involves providing hands-on support for network administrators, including cable and optics replacement, hardware upgrades, and rack/stack/cable devices. The technician will also conduct physical audits for inventory accuracy and provide support for ad hoc operational requests.

Requirements

• 2–5 Years Experience
• Diagnose and troubleshoot server issues
• Isolate root cause with remote teams
• Coordinate procurement and replacement of faulty hardware components
• Install replacement parts and manage return (RMA) to vendors
• Perform firmware upgrades
• Configure IP addresses
• Configure default login/access credentials
• Support network admins
• Cable replacement / re-routing
• Optics replacement (server & switch ports)
• Hardware upgrades
• Rack, stack, and cable devices
• Provide hands-on support for ad hoc operational requests
• Validate connectivity and operational readiness post-installation
• Conduct physical audits for inventory accuracy

Responsibilities

• Diagnose and troubleshoot server issues; isolate root cause with remote teams
• Coordinate procurement and replacement of faulty hardware components
• Install replacement parts and manage return (RMA) to vendors
• Perform firmware upgrades ensuring compliance with approved versions
• Configure: IP addresses, Default login/access credentials
• Support network admins in: Cable replacement / re-routing, Optics replacement (server & switch ports), Hardware upgrades
• Rack, stack, and cable devices for remote configuration readiness
• Provide hands-on support for ad hoc operational requests
• Validate connectivity and operational readiness post-installation
• Conduct physical audits for inventory accuracy

Benefits

• Medical provided through UHC (PPO, HSA, Surest options)
• Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed