L2 Support & API Specialist

eClerx • Dallas, TX

4d • Onsite

About The Position

eClerx is looking for an L2 Support+API specialist based in Dallas. The position requires investigating and resolving complex technical issues with clients, internal stakeholders, and engineering teams while actively debugging code (Java/Python), working with AI tools, and maintaining documentation and code snippets. Key candidates must be comfortable with API integrations and UI basics, possess strong client-facing communication skills, and bring a drive to automate solutions for recurring support issues.

Requirements

• Must be comfortable coding in Java and or Python, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
• Must have a basic knowledge of UI and API integration.
• Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
• Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Nice To Haves

• 3 to 5 years of relevant experience is preferred.

Responsibilities

• Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
• Work closely with the engineering team to drive resolution of client issues.
• Influence and suggest improvements on roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
• Create documentation /runbooks and code snippets to share with clients and internal engineering teams
• Debug and fix code.
• AI tools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed