L2 Lead Support

Kyyba•St Louis, MO

4h•Onsite

About The Position

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Requirements

10+ years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.
Minimum 5 years in a leadership or managerial role.
Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).
Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).
Mainframe environment: JCL, COBOL, DB2, CICS — working knowledge sufficient to guide L2 team.
Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.
ITSM platforms: ServiceNow (Incident, Change, Problem Management modules).
Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar.
Automation & scripting: Python, Shell scripting, or PowerShell.
Exceptional stakeholder management and executive communication skills — ability to influence without authority.
Strong organizational and coordination skills.
Data-driven mindset.
Proactive, self-starter attitude — comfortable operating with ambiguity during the team's ramp-up phase.

Nice To Haves

Experience in financial services / wealth management / brokerage industry.
Familiarity with DevOps practices, CI/CD pipelines, and shift-left methodologies.
Exposure to AI/ML-based automation for IT operations (AIOps).
ITIL v4 Foundation or higher certification.
PMP, CSM, or SAFe certifications are a plus.
Exposure to RPA or intelligent automation is a plus.

Responsibilities

Overseeing multi-tier support teams (L1/L2/L3).
Standing up new teams, building processes from the ground up, and driving operational maturity.
Managing customer relationships at a senior level in financial services or similarly regulated industries.
Driving left-shift / knowledge transfer programs across large application portfolios.
Managing onshore-offshore delivery models with cultural sensitivity and time-zone awareness.
Defining metrics, building dashboards, and presenting insights to drive decisions.
Coordinating dependencies across 10+ portfolios and 50+ applications.