L1 NOC Engineer

NSC Global•Calgary, AB

4d•Onsite

About The Position

NSC Global is currently looking for a L1 NOC Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in Mason, OH. The Network NOC resource will participate and assist in monitoring and troubleshooting within client’s network, rack and cable efforts within the on-premises data center, assist with vendor coordination of WAN circuits.

Requirements

Diploma in Computer Science certification completed or ongoing.
One year in networking technologies and operations
Basic Knowledge of DC Network equipment
Basic Knowledge of LAN Network equipment
Basic Knowledge of WAN network equipment
Position based at Calgary TCE location.
Some Understanding of networking infrastructure (routers, switches)
Exposure to VoIP solutions and capabilities
Efficient problem-solving skills.
Some Understanding of Network tools, Solarwinds, What’s Up Gold, NetScout etc.
Good Understanding of WAN technologies
Practical Understanding of Cisco technologies and uses.

Responsibilities

Work within a remote team Responsibility for day-to-day operations of the TCE environments located in Calgary, Houston, Charleston West Virginia, and field locations through USA, Canada, and Mexico.
Monitor the network events using the network monitoring and management tools
Correlate events to identify root cause.
Escalate to higher level teams as needed.
Facilitate vendor coordination for circuit troubleshooting.
Facilitate requests for network changes for WAN circuits, on premise data center network changes, routers, switches, VPN’s.
Support implementation and configuration of new network environments for TCE projects
Assist in troubleshooting efforts for infrastructure issues within the TCE Network estate
Assist with procurement, tracking, and distribution of Network Hardware
Hands on troubleshooting
Assist other teams with troubleshooting at various different levels.
Update CMDB with accurate CI information
Provide Network related reports as requested.
Interact with WAN vendors to ensure resolution of issues, SLA compliance, and maintenance.
Comply with all SLAs associated with the TCE Data Network