NOC Engineer I

DAT•Seattle, WA

1d•Hybrid

About The Position

DAT is looking for a NOC Engineer I to join our platform team. DAT’s infrastructure powers the largest freight market, with our platform helping our customers search and post over 260 million trucks and loads every year. The NOC team is responsible for ensuring our platform runs smoothly 24/7 for our customers and coordinates teams when something goes wrong. This position reports directly to the SRE/NOC Manager. This position will work hybrid in either our Seattle, Washington, Denver, Colorado or Beaverton, Oregon offices. We are seeking a skilled and experienced NOC Engineer to oversee and lead our Network Operations Center. The NOC Lead will ensure the stability and performance of our infrastructure, coordinate the response to incidents, and lead a team of NOC engineers. The NOC team is responsible for reporting overall platform health and performance to the business as well as other performance metrics of our Platform and Engineering teams. You’ll work closely with Executive Leadership, team leads, Platform Engineering, Customer Service and Product Teams. We are looking for someone who has experience building reporting and dashboards, capturing data sources from multiple systems and transforming them into an easy to understand format for the rest of the business. This role will require in-depth knowledge of how to perform analytics on incident and other data, and report out on it in regular meeting in a consistent, clean, and error free format. We’re looking for a strong outgoing personality willing to step in and take charge during our incident process and act as a liaison between executives and stakeholders and other business units as well as customer support groups and engineering responders.

Requirements

1-3+ years of experience in network operations, project management, and business analytics with at least 2 years in a leadership role.
Strong knowledge of cloud infrastructure and networking with providers such as AWS, Google Cloud or Azure.
Experience with platform observability tools such as Datadog, New Relic, etc.
Experience with an Incident Management tool such as Rootly, Pagerduty, Opsgenie, io.
Experience working with business analytics tools such as AWS Quicksight, Looker, Tableau.
Excellent problem-solving and troubleshooting skills.
Strong leadership and team management abilities.
Excellent communication skills, both verbal and written.
Must be able to communicate effectively to both technical and non-technical audiences.
Ability to work under pressure and manage multiple priorities.

Nice To Haves

Experience with software development or using a scripting language such as python to automate systems.
Familiarity with ITIL or other service management frameworks.

Responsibilities

Oversee the daily operations of the Network Operations Center.
Monitor performance and system health to ensure we reach our uptime and reliability metrics.
Manage incidents and outages.
Lead and mentor a team of NOC engineers.
Develop, implement and continually improve NOC processes and procedures.
Collaborate and coordinate with other departments to triage technical issues.
Ensure all incidents are logged, tracked, and resolved in a timely manner.
Provide regular reports on system performance and incidents.
Help build and maintain business metrics databases and dashboards to aid in reporting on health and performance on our platform and processes.
Participate in an on-call rotation as needed.