About The Position
As a KYC/Screening Specialist at Deblock, you will provide customer support during the account-opening process and help ensure customer satisfaction. This is a junior role in the first line of defence, focused on reviewing and investigating onboarding cases, including identity verification and sanctions screening. You will escalate unusual activity to internal experts, follow written policies and relevant guidelines, and work with other teams to provide efficient support and achieve good customer outcomes.
Requirements
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent written and verbal communication skills.
- Fluency in spoken and written English.
- Ability to work independently and collaboratively in a team-oriented environment.
- Comfortable working rotational shifts, five days a week, across 24/7/365 coverage.
Nice To Haves
- Previous experience in Customer Support or a FinCrime role.
- Familiarity with fintech and identity verification concepts.
Responsibilities
- Review, investigate, and make decisions on onboarding cases, including identity verification and sanctions screening.
- Escalate unusual activity to internal experts.
- Act in accordance with written policies, procedures, and relevant guidelines.
- Cooperate with other teams to provide efficient support and maintain customer satisfaction and desired outcomes.
Benefits
- Competitive compensation.
- Tech gear for the job.
- 30 days of paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
