KYC Operations Analyst

MoonPay

19h•Hybrid

About The Position

In this role, you will support MoonPay’s customer onboarding and ongoing due diligence processes, ensuring customers can access our products in a safe, compliant, and trusted way. You will sit within the KYC Operations team and work closely with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to review customer risk, resolve escalations, and uphold global AML/CTF standards. Your work will directly impact customer experience, regulatory compliance, and MoonPay’s ability to scale responsibly across multiple jurisdictions, helping protect both our customers and the business from financial crime risk. This is a great opportunity for someone who is detail-oriented, process-driven, and eager to build a career in compliance operations and financial crime prevention within the crypto and Web3 space.

Requirements

1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes
Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs
Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately
Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations
Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations
Experience working across multiple jurisdictions or regulatory frameworks

Nice To Haves

Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space
Experience supporting process improvements, documentation, or operational projects within a compliance or operations team

Responsibilities

Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.
Deliver project support and training for internal teams and BPO partners.