KYC Manager

First Citizens Bank•Phoenix, AZ

3d•Hybrid

About The Position

A KYC Manager oversees a First Line of Defense (FLOD) KYC team within Enterprise Bank Operations accountable for verifying the identity of a client. Responsibilities of this role include leading a team of associates throughout daily business operations to effectively execute timely due diligence reviews of prospects and clients that comply with bank regulations. A KYC Manager is focused on accuracy, thoroughness, and high quality of work, and ensures efficient operations of their business. A KYC Manager develops business plans aligned with bank strategy, improves processes and performance, leads operational project planning, and is accountable for execution. Additional responsibilities include providing guidance to staff on complex matters, delegation of tasks according to skillset, and monitoring of regulatory, legal. and bank policy compliance within operational processes or systems to ensure adherence. A KYC Manager works closely with business teams, clients, and other stakeholders to resolve issues and provides high level of service.

Requirements

Bachelor's Degree and 5 years of experience in KYC/AML and Client Onboarding. OR High School Diploma or GED and 9 years of experience in KYC/AML and Client Onboarding.
Proven experience managing teams in multiple locations.
Ability to motivate, mentor, and coach staff.
Ability to lead through change.
Experience with transformation of work and leading change management.
Experience in leading process improvements.
Ability to manage timelines, resources, and deliverables.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational and time management skills.
Strong analytical and problem-solving skills, demonstrate success managing by metrics, be detail oriented, able to multitask and function in a fast-paced environment.

Nice To Haves

Bachelors degree with 5+ year(s) of experience in Banking/Financial Services industry, KYC/AML rules, Client Onboarding
Operations and Leadership experience

Responsibilities

Oversees department's performance through effective management of daily operational activities, ensuring efficiency, accuracy, and high quality of work.
Oversees department SLAs, executes delegations of work based off skillset, and holds team accountable for performance goals.
Reviews operational processes for opportunities of improvement and recommends appropriate changes.
Addresses operational or service issues, communicating with all involved parties for resolution.
Implements and manages projects that support business and departmental goals.
Develops talent, invests in up-skill training, and promotes a healthy risk mindset among team.
Examines outcomes to identify potential issues, risks, or areas for improvement.
Communicates recommendations to relevant stakeholders through reports or other documentation.
Ensures all operational policies and procedures are regularly reviewed and updated.
Ensures compliance with all policies, processes, and internal controls.
Manages an operational risk framework within Bank activities.
Facilitates internal and external audits of operations.
Works with leadership to implement and sustain an effective business operations model that aligns with bank strategy, supports an enhanced service level, and safeguards compliance within daily operations.
Leads audit engagement, performs process overviews, and serves as the primary point of escalation for all documentation.
Works closely and effectively with bank stakeholders in the monitoring and review of department processes.