KSE Venue Tour Guide
Ball Arena•Quinte West, ON
•Onsite
About The Position
Kroenke Sports & Entertainment (KSE) is seeking enthusiastic individuals to join their Guest Experience team as Venue Tour Guides. This role involves leading engaging tours at world-class venues like Ball Arena and DICK’S Sporting Goods Park, sharing the history and fun facts of these locations. The ideal candidate will possess a positive energy, enthusiasm, and a commitment to providing exceptional customer service. The program is currently focused on Ball Arena with plans to expand to DICK’S Sporting Goods Park soon.
Requirements
- High School or GED
- 1+ year of work experience required
- General proficiency in word processing and excel spreadsheet programs; must have email access
- Upbeat, energetic personality and have a positive, team-oriented, professional attitude
- Ability to walk for 90 minutes at a time 1-3 times per day, including around venue concourses, up and down stairs, hold doors for guests, etc.
- Ability to operate tablet to check in tour guests
- Ability to utilize radio communication
- Ability to maintain positive attitude and demonstrate professionalism
- Ability to maintain a high level of confidentiality
- Ability to work independently & in a group setting and demonstrate good judgment skills
- Ability to communicate effectively orally and in writing
- Possesses excellent interpersonal skills
- Ability to multi-task, prioritize and adapt to changing environments
Nice To Haves
- Bilingual skills
- At least 1+ year of customer service or closely related experience preferred
- Previous tour guide/ambassador experience preferred
- Have general knowledge about teams, venues, and events
Responsibilities
- Provide guided walking tours of Ball Arena and DICK’S Sporting Goods Park
- Conduct tours within the time allotted by the daily tour schedules
- Memorize multiple different tour scripts and routes
- Maintain the highest possible level of customer service using KSE Memorable Moments program S.E.T.S values
- Utilize equipment and technology systems to scan and check-in tour guests
- Attend all trainings and follow policies as defined by management and outlined in the Tour Guide Handbook
- Adhere to additional policies and protocols established by the company
- Coordinate with Guest Experience Manager for tour route availability
- Maintain professional relationships with all departments in the venue
- Utilize a radio to communicate with other staff members
Benefits
- 401K/Employer Match
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
