KSE Venue Tour Guide

Ball ArenaQuinte West, ON
Onsite

About The Position

Kroenke Sports & Entertainment (KSE) is seeking enthusiastic individuals to join their Guest Experience team as Venue Tour Guides. This role involves leading engaging tours at world-class venues like Ball Arena and DICK’S Sporting Goods Park, sharing the history and fun facts of these locations. The ideal candidate will possess a positive energy, enthusiasm, and a commitment to providing exceptional customer service. The program is currently focused on Ball Arena with plans to expand to DICK’S Sporting Goods Park soon.

Requirements

  • High School or GED
  • 1+ year of work experience required
  • General proficiency in word processing and excel spreadsheet programs; must have email access
  • Upbeat, energetic personality and have a positive, team-oriented, professional attitude
  • Ability to walk for 90 minutes at a time 1-3 times per day, including around venue concourses, up and down stairs, hold doors for guests, etc.
  • Ability to operate tablet to check in tour guests
  • Ability to utilize radio communication
  • Ability to maintain positive attitude and demonstrate professionalism
  • Ability to maintain a high level of confidentiality
  • Ability to work independently & in a group setting and demonstrate good judgment skills
  • Ability to communicate effectively orally and in writing
  • Possesses excellent interpersonal skills
  • Ability to multi-task, prioritize and adapt to changing environments

Nice To Haves

  • Bilingual skills
  • At least 1+ year of customer service or closely related experience preferred
  • Previous tour guide/ambassador experience preferred
  • Have general knowledge about teams, venues, and events

Responsibilities

  • Provide guided walking tours of Ball Arena and DICK’S Sporting Goods Park
  • Conduct tours within the time allotted by the daily tour schedules
  • Memorize multiple different tour scripts and routes
  • Maintain the highest possible level of customer service using KSE Memorable Moments program S.E.T.S values
  • Utilize equipment and technology systems to scan and check-in tour guests
  • Attend all trainings and follow policies as defined by management and outlined in the Tour Guide Handbook
  • Adhere to additional policies and protocols established by the company
  • Coordinate with Guest Experience Manager for tour route availability
  • Maintain professional relationships with all departments in the venue
  • Utilize a radio to communicate with other staff members

Benefits

  • 401K/Employer Match
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