KSB SupremeServ Academy, North America Director
About The Position
The KSB SupremeServ Academy is a critical component of KSB’s global value proposition and a strategic enabler of our growth across markets. As the Director of the KSB SupremeServ Academy for North America, you will lead the design, development, and execution of world-class learning and development programs for both internal and external stakeholders. This role ensures that KSB employees, sales partners, and customers benefit from industry-leading technical training and knowledge transfer aligned with business goals. The Director will serve as the regional owner of the KSB SupremeServ Academy North America's programs, working closely with the KSB SupremeServ Academy leadership in Frankenthal, Germany, and collaborating across market segments, subject matter experts, and business units to deliver measurable value through learning and development.
Requirements
- Bachelor’s degree in human resources, engineering, learning & development, or a related field
- Minimum of 10 years of relevant experience in sales customer service, engineering or project management within industrial equipment, rotating machinery, or manufacturing environments
- Minimum 5 years of relevant experience reflecting active participation on technical training, learning and development or knowledge management within industrial equipment, rotating machinery, or manufacturing environments
- Knowledge of modern instructional design and training methodologies (workshops, e-learning, simulations, coaching)
- Proficiency in Microsoft 365 required
- Technologically adept with the ability to operate multimedia equipment, manage video conferencing platforms, and deliver training via webinars and virtual tools
Nice To Haves
- Experience with centrifugal pumps or rotating equipment is preferred
- Familiarity with Lean Six Sigma or continuous improvement methodologies is a plus
Responsibilities
- Define and lead the regional training strategy in alignment with the KSB SupremeServ Academy initiatives, as well as the business needs
- Design and execute training programs that support employee development, sales enablement, and customer engagement
- Develop and maintain a dynamic annual training calendar covering internal and external needs
- Identify training requirements using performance reviews, skills gap analyses, and strategic input
- Develop and implement diverse training formats (instructor-led, e-learning, on-the-job, simulations)
- Engage internal and external subject matter experts as instructors and content developers
- Organize training delivery at KSB sites, customer facilities, or remote as appropriate
- Collect and analyze feedback to evaluate training effectiveness and ROI
- Drive continuous improvement based on feedback, business outcomes, and global best practices
- Monitor KPIs and report program outcomes to regional and global leadership
- Work cross-functionally with Sales, Engineering, HR, and Marketing to ensure cohesive program delivery
- Build strong relationships with clients and partners to enhance external training impact
- Promote participation and communicate the value of the Academy across all stakeholder groups
- Manage training budgets, resources, vendor relationships, and logistics
- Ensure consistent branding and communications in partnership with the Marketing team
- Collaborate with the KSB SupremeServ Academy team in Frankenthal on curriculum, tools, and global alignment
Benefits
- fair framework conditions for collective wages and pensions
- flexible working time models
- individual training opportunities
- best career prospects
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
