KSB SupremeServ Academy, North America Director

KSB Company•Houston, TX

1d•Onsite

About The Position

The KSB SupremeServ Academy is a critical component of KSB’s global value proposition and a strategic enabler of growth across markets. As the Director of the KSB SupremeServ Academy for North America, this role involves leading the design, development, and execution of world-class learning and development programs for both internal and external stakeholders. The Director ensures that KSB employees, sales partners, and customers receive industry-leading technical training and knowledge transfer aligned with business goals. This position serves as the regional owner of the KSB SupremeServ Academy North America's programs, working closely with global leadership in Frankenthal, Germany, and collaborating across market segments, subject matter experts, and business units to deliver measurable value through learning and development.

Requirements

Ability to lead through influence in a matrix environment and coach cross-functional teams
Align training initiatives with business objectives to drive measurable performance
Prioritize effectively and manage multiple concurrent training initiatives
Use data and insights to refine programs and report on effectiveness
Strong verbal and written communication skills; ability to present to all levels of the organization
Ability to foster trust and cooperation among diverse stakeholders
Demonstrated commitment to continuous personal and organizational learning
Proactive, creative approach to overcoming training challenges and constraints
Willingness to travel up to 10% as needed
Bachelor’s degree in human resources, engineering, learning & development, or a related field
Minimum of 10 years of relevant experience in sales customer service, engineering or project management within industrial equipment, rotating machinery, or manufacturing environments
Minimum 5 years of relevant experience reflecting active participation on technical training, learning and development or knowledge management within industrial equipment, rotating machinery, or manufacturing environments
Knowledge of modern instructional design and training methodologies (workshops, e-learning, simulations, coaching)
Proficiency in Microsoft 365 required
Technologically adept with the ability to operate multimedia equipment, manage video conferencing platforms, and deliver training via webinars and virtual tools

Nice To Haves

Experience with centrifugal pumps or rotating equipment is preferred
Familiarity with Lean Six Sigma or continuous improvement methodologies is a plus

Responsibilities

Define and lead the regional training strategy in alignment with the KSB SupremeServ Academy initiatives, as well as the business needs
Design and execute training programs that support employee development, sales enablement, and customer engagement
Develop and maintain a dynamic annual training calendar covering internal and external needs
Identify training requirements using performance reviews, skills gap analyses, and strategic input
Develop and implement diverse training formats (instructor-led, e-learning, on-the-job, simulations)
Engage internal and external subject matter experts as instructors and content developers
Organize training delivery at KSB sites, customer facilities, or remote as appropriate
Collect and analyze feedback to evaluate training effectiveness and ROI
Drive continuous improvement based on feedback, business outcomes, and global best practices
Monitor KPIs and report program outcomes to regional and global leadership
Work cross-functionally with Sales, Engineering, HR, and Marketing to ensure cohesive program delivery
Build strong relationships with clients and partners to enhance external training impact
Promote participation and communicate the value of the Academy across all stakeholder groups
Manage training budgets, resources, vendor relationships, and logistics
Ensure consistent branding and communications in partnership with the Marketing team
Collaborate with the KSB SupremeServ Academy team in Frankenthal on curriculum, tools, and global alignment