KPB Trust Officer

KeyBank•Brooklyn, OH

14d•$71,000 - $125,000•Hybrid

About The Position

The KPB Trust Officer fulfills KeyBank’s fiduciary responsibilities by providing expert trust administration and advisory services to high-net-worth clients and beneficiaries. Serving on KPB Wealth Services or Specialty Teams and within the relationship management team, the officer collaborates to attract, retain, and grow clients with complex strategies for protecting, growing, and transitioning personal and family wealth. The officer actively manages trust and agency accounts in accordance with established policies and procedures, delivering consistent fiduciary advice while managing risk. The role also retains and deepens profitable client relationships and contributes to new revenue and production goals. The position requires sophisticated fiduciary expertise and administration, client servicing and retention, sales and relationship development, teamwork, compliance, and leadership. The officer advises clients and internal partners, interprets legal instruments, identifies and mitigates fiduciary and tax-related risks, supports onboarding and relationship reviews, and participates in community and professional organizations. The job is based at 4900 Tiedeman Road in Brooklyn, Ohio. Key prioritizes in-office presence while allowing flexible options when work can be performed effectively in a mobile environment.

Requirements

Undergraduate degree or equivalent experience; accounting or finance preferred.
At least 5 years of client advisory experience with ultra-affluent clients or business owners, tax or legal services relating to trust and fiduciary matters, and trust administration or fiduciary advisory services, or equivalent work experience.
Demonstrated fiduciary experience.
Experience working with high-net-worth clients, preferably in a private bank.
Ability to work with local Private Banking Teams, Commercial Bankers, and Investment Bankers.
Self-motivated and goal- and results-driven.
Ability to take accountability for a process or delivery from beginning to end.
Ability to plan one’s workflow to meet deadlines.
Proficiency and effectiveness in client service, communications (verbal, phone, and written), and problem resolution.
Organizational skills, including balancing multiple requests and prioritizing tasks efficiently to support multiple people.
Ability to collaborate effectively in a team environment and independently manage decisions and client relationships amid competing priorities.
Ability to multitask, change direction quickly, and work independently.
Discretion in accessing and handling highly sensitive information.
Attention to detail.
Ability to learn and use proprietary software, databases, and systems.
Proficiency in Microsoft Office applications.
Demonstrated competencies in client focus, action orientation, business acumen, creativity, functional and technical skills, intellectual horsepower, problem solving, presentation skills, and strategic agility.

Nice To Haves

Accounting or finance undergraduate degree.
Private banking experience with high-net-worth clients.
Cannon Level I or II training, or equivalent, preferred.
Cannon Level III training, or equivalent, optional.

Responsibilities

Maintain expertise in fiduciary, investment, tax, and related wealth issues.
Design and deliver sophisticated fiduciary solutions to high-net-worth clients with complex financial needs, working with the relationship team.
Administer complex fiduciary and agency accounts proactively and comprehensively.
Analyze legal instruments to determine the bank’s duties and responsibilities.
Fulfill Key’s fiduciary responsibilities and apply sound fiduciary judgment to retain business and protect the bank’s reputation.
Apply knowledge of state-specific estate and tax planning issues; identify and resolve potential trust and estate tax issues.
Advise field teams and partners on internal fiduciary matters.
Engage centralized support teams as appropriate to administer accounts and deliver client advice.
Conduct prioritized, proactive client contacts through Salesforce or another comprehensive practice management process, consistent with service standards.
Review estate plans and trust documents and advise relationship managers, client executive managers, assistant relationship managers, attorneys, and others on recommended changes.
Anticipate clients’ evolving financial goals, contribute to annual client plans, and participate in executing those plans.
Retain and deepen client relationships, including relationships with the next generation.
Work with the Relationship Management Team to identify and prioritize opportunities to deepen client relationships.
Identify investment management, trust, banking, lending, and insurance opportunities; engage appropriate sales partners and pursue new business.
Develop close business relationships that support client loyalty and new business opportunities.
Assess client revenue opportunities based on complexity and required service; participate in pricing discussions and seek to reduce discounts on existing pricing where appropriate.
Lead relationship development and engagement for beneficiaries.
Participate in onboarding new clients with the Relationship Team.
Demonstrate community leadership through participation on boards and professional organizations.
Participate in relationship reviews as a fiduciary expert when requested by field teams.
Provide backup and support to other officers; maintain effective working relationships with team members and contribute to team projects.
Follow internal fiduciary policies and procedures and applicable regulatory and legal requirements; anticipate and mitigate risks on assigned accounts.
Be accountable for delegated fiduciary administrative work on assigned accounts.
Support business objectives through advocacy and behavioral adoption; maintain knowledge of Key’s investment process and results; participate in KeyCorp’s community commitment.