Korean Bilingual Transportation Operations Manager

BTI Solutions•Rancho Dominguez, CA

3d•Onsite

About The Position

The Operations Manager is responsible for end-to-end operational execution of hydrogen drayage and rail shuttle services in the LA/LB market. This role oversees customer accounts, carrier (execution partner) management, dispatch planning, hydrogen fleet utilization, and yard/office operations, ensuring safe, compliant, and efficient transportation performance. The position requires strong operational leadership, real-time problem-solving capability, and the ability to manage both internal drivers and external carriers in a fast-paced port environment.

Requirements

Associate’s or Bachelor’s degree
5–8+ years (Manager) in trucking, logistics, or drayage operations
2+ years in a supervisory or management role
Strong experience in port drayage or intermodal operations (LA/LB strongly preferred)
Hands-on experience with dispatch, driver management, and daily operations execution
Working knowledge of ELD/HOS, DQ file management, and safety compliance
Strong communication and problem-solving skills in a fast-paced environment
Experience managing third-party carriers (execution partners)

Nice To Haves

Familiarity with hydrogen or alternative fuel vehicle operations

Responsibilities

Own end-to-end operations for LA/LB hydrogen drayage
Develop dispatch strategy and optimize fleet utilization
Ensure on-time performance and operational efficiency
Manage day-to-day relationships with key customers and ensure service performance (on-time delivery, communication, issue resolution)
Oversee execution partners (carriers); monitor performance, enforce service standards, and manage capacity allocation
Resolve service escalations, appointment issues, and billing/BOL discrepancies
Develop and manage daily dispatch plans for port drayage and rail ramp shuttle operations
Assign loads, monitor real-time execution, and adjust dispatch to optimize utilization and service levels
Coordinate port/terminal appointments and ensure efficient container flow
Oversee key transportation activities: Port drayage (LA/LB → customer locations), Rail ramp container shuttle operations
Drive KPIs including turns per truck, on-time performance, and asset utilization
Manage hydrogen vehicle operations, including daily readiness and utilization
Coordinate preventive maintenance, inspections, and repairs with vendors
Monitor hydrogen fueling operations and ensure operational continuity
Oversee yard operations including container/chassis management and space utilization
Ensure proper inventory tracking of containers, chassis, and fleet assets
Maintain safe, compliant, and efficient working environment across yard and office
Ensure compliance with DOT, FMCSA, OSHA, CARB, and port regulations
Monitor driver qualification files (DQ), ELD/HOS compliance, and incident reporting
Lead safety meetings and enforce company safety policies
Lead and manage dispatch/operations team
Set performance expectations and monitor KPIs
Coach and develop team members
Track and report operational KPIs (utilization, dwell time, empty miles, service levels)
Identify inefficiencies and implement process improvements
Maintain accurate data in TMS and dispatch systems