Korean Bilingual Logistics Business Support

BTI Solutions•Plano, TX

About The Position

This role provides essential support for logistics operations, sales, and business development. The Korean Bilingual Logistics Business Support will manage reporting, assist with pricing and sales inquiries, maintain customer relationships, coordinate internally and externally, and contribute to process improvements. The position requires excellent communication skills in both English and Korean, proficiency in Microsoft Office, and a strong understanding of the logistics industry.

Requirements

Entry level or less than 3 years of logistics operation or sales support or business development support experience
Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
Excellent written and oral skills (English/Korean) required
Strong organizational and multitasking skills
Excellent communication and interpersonal skills.
Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
Self-motivated, team-oriented, and adaptable to a fast-paced environment.
Willingness to expand knowledge of logistics industry

Nice To Haves

CRM experience (e.g., Salesforce)

Responsibilities

Management Reporting & Leadership Support: Prepare reports and performance summaries for management review. Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives. Assist in tracking performance data and generating business reports as directed.
Pricing Support & Inquiry Handling: Respond to customer inquiries regarding service status and general requests. Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead. Provide administrative assistance for rate documentation and contract filing.
Inside Sales Support & Database Management: Assist in maintaining relationships with existing and potential customers through follow-up communications. Manage and update CRM systems and sales databases to ensure data accuracy. Monitor sales pipeline progress and update lead status based on team input.
Customer Service & Internal Coordination: Follow up on customer complaints and coordinate with relevant departments for resolution. Ensure timely communication between internal teams to resolve operational issues. Support administrative tasks related to sales orders and shipment processing.
Cross-Functional Coordination: Facilitate communication between Sales and Operations teams. Collaborate with Pricing, Legal, and Finance teams to support contract administration. Provide operational support for new business implementation and cross-departmental projects.
Sales Documentation & Profitability Analysis: Assist in the formatting and preparation of sales materials, proposals, and presentations. Support Excel-based data tasks, such as P&L simulations and profitability data entry. Assist in compiling data for margin analysis and pricing evaluations.
Market Research & Admin Support: Conduct market research to identify industry trends and potential client lists. Provide administrative assistance for business development activities and client meetings.
Process Improvement & Operational Support: Provide daily operational support to enhance internal workflow efficiency. Contribute to initiatives aimed at improving service productivity and customer satisfaction. Perform ad-hoc reporting, as required. Perform other job related duties as required.