Knowledge Systems Communications Specialist I

BlueCross BlueShield of South Carolina•Columbia, SC

2d•Hybrid

About The Position

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team! Position Purpose: This position primarily will create and maintain Genesys knowledge articles, manage SME reviews and approvals, apply queue-specific labels, support Agent Copilot profiles, perform content QA and search validation, assist with LOB knowledge governance, and track inventory, adoption, and performance reporting . Promotes blended learning/communication solutions using innovative technology or tools to meet business goals. Writes/edits educational materials/web-based training and communications to influence the internal/external customers of corporation/its subsidiaries. Work product is web enabled E-learning, traditional educational/communication materials or blended solution. Must consult with Corporate Communications for to assure adherence to Brand rules and/or corporate style. Also works with Corporate Communications to come up with concepts for design/layout of publications. May be responsible for the maintenance of information on the division's website/intranet site.

Requirements

Bachelor's in a job-related field
1 year of communications or publications experience
Collaborates with stakeholders
Coordinates production
Designs communication materials
Plans development projects
Presents concepts to clients
Writes communication content

Nice To Haves

Experience using tools such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar generative AI tools
Knowledge Content Management experience or exposure to Knowledge content management systems (i.e Genesys)
Working knowledge of MS Excel
Strong written communication and attention to detail
Some exposure to data visualization tools
Experience creating Pivot tables

Responsibilities

Create and maintain Genesys knowledge articles
Manage SME reviews and approvals
Apply queue-specific labels
Support Agent Copilot profiles
Perform content QA and search validation
Assist with LOB knowledge governance
Track inventory, adoption, and performance reporting
Promote blended learning/communication solutions using innovative technology or tools to meet business goals
Write/edit educational materials/web-based training and communications to influence internal/external customers
Consult with Corporate Communications to assure adherence to Brand rules and/or corporate style
Work with Corporate Communications to come up with concepts for design/layout of publications
May be responsible for the maintenance of information on the division's website/intranet site
Assist with and/or write/edit copy/proof various internal/external education and/or communications materials for the company/subsidiaries/subscribers/etc.
Ensure all functional areas have reviewed and approved communication pieces for content/grammar/spelling accuracy and make any necessary revisions
Coordinate printing and distribution (internal and external) of said materials
Create/write/edit/update and manage content, education materials, and web-based training courses on the division's internal and/or external websites
May suggest and/or develop and review layout of web-based training modules
Work with business partners, colleagues, customers, etc. to identify business needs for communication and/or educational materials
Research/identify available reference sources to successfully complete projects
Ensure that all guidelines are met with respect to proper usage of logos and brands
Track projects and maintain high level of customer service with customers
May prepare/maintain cost reports, analyze budget impact and status, and recommend use of funds for communications, education, and publications
Ensure appropriate staff and management are informed of project status