Knowledge Solutions Analyst
About The Position
The Knowledge Solutions Analyst supports administration, optimization, and continuous improvement of Research & Knowledge Services technology platforms, data, digital resources, and workflows. The role provides day-to-day technical support and system stewardship across systems, electronic-resource access, reporting, testing, resource discovery, and workflow improvement, partnering with Knowledge Solutions, IT, vendors, and other business teams. The analyst manages defined operational functions in the firm's research technology environment, including ticketing and usage monitoring; supports system upgrades, releases, migrations, implementations, and enhancements; troubleshoots platform issues; maintains operational reports and dashboards; supports research-tool discovery through data hygiene and record maintenance; and collaborates with Research Services on use cases, pilots, training requirements, adoption feedback, and workflow testing. Work is mainly sedentary, and occasional travel to other firm offices may be required based on business needs.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- At least four years of related experience supporting or administering business, research, library, workflow, or comparable systems.
- Strong technical troubleshooting and analytical skills, including defining problems, collecting information, testing solutions, documenting findings, and coordinating resolution across teams.
- Strong proficiency with Microsoft 365, particularly Excel, and experience with data cleanup, reconciliation, reporting, and dashboards.
- Working knowledge of authentication and access concepts, including SSO, IP authentication, permissions, entitlements, and user lifecycle administration.
- Experience with UAT, system implementations, upgrades, release/change management, or technology project coordination.
- Excellent communication, documentation, organization, and project-coordination skills, with the ability to collaborate across departments and stakeholders.
Nice To Haves
- Advanced education in library/information science, information systems, data/analytics, technology, or a related field; equivalent relevant experience may be considered.
- Experience with Power BI, Power Query, or comparable reporting and analytics tools.
Responsibilities
- Manage operational functions in the firm's research technology environment, including ticketing systems, usage monitoring, and other Research & Knowledge platforms; handle configurations, permissions, module workflows, reporting, and data validation.
- Participate in system upgrades, feature releases, migrations, implementations, and enhancements, including requirement validation, data cleanup, change logs, user acceptance testing (UAT), and operational documentation.
- Troubleshoot system and platform issues by identifying root causes, collecting diagnostic information, coordinating vendor or IT escalation, and validating resolution.
- Maintain recurring operational reports and dashboards; clean, reconcile, and validate usage, service, access, and system data.
- Support discovery of research tools through data hygiene and record maintenance.
- Collaborate with Research Services on research technology use cases, pilots, training requirements, adoption feedback, and workflow testing.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Flexible spending and healthcare savings accounts
- 401(k) with firm profit share
- Paid time off
- Firm-paid holidays
- Wellness and personal advocacy programs
- Family planning resources and leave programs
- Tuition reimbursement
- Competitive compensation and robust benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
