Knowledge Solutions Analyst

Venable LLP • Chicago, IL

5d • $78,000 - $90,000

About The Position

The Knowledge Solutions Analyst supports the administration, optimization, and continuous improvement of Venable’s Research & Knowledge Services technology platforms, data, digital resources, and workflows. The role provides day-to-day technical support and system stewardship across systems, electronic-resource access, reporting, testing, resource discovery, and workflow improvement, in partnership with Knowledge Solutions, IT, vendors, and other business teams.

The position manages operational functions in the firm’s research technology environment, supports system upgrades and implementations, troubleshoots platform issues, maintains reports and dashboards, and supports research-tool discovery through data hygiene and record maintenance. It also collaborates with Research Services on technology use cases, pilots, training needs, adoption feedback, and workflow testing. Work is mainly sedentary; occasional travel to other firm offices may be required based on business needs.

The role requires a bachelor’s degree in a related field or equivalent experience, plus at least four years of related experience supporting or administering business, research, library, workflow, or comparable systems. Advanced education in a relevant field is preferred. The listed annual pay range for candidates in Chicago, Illinois, is $78,000–$90,000. Venable’s benefits package includes medical, dental, vision, disability, and life insurance; flexible spending and healthcare savings accounts; a 401(k) with firm profit share; paid time off and firm-paid holidays; wellness and personal advocacy programs; family-planning resources and leave programs; tuition reimbursement; and more.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• At least four years of related experience, including supporting or administering business, research, library, workflow, or comparable systems.
• Strong technical troubleshooting and analytical skills, including the ability to define problems, collect relevant information, test solutions, document findings, and coordinate resolutions across teams.
• Strong proficiency with Microsoft 365, particularly Excel, and experience with data cleanup, reconciliation, reporting, and dashboards.
• Working knowledge of authentication and access concepts such as SSO, IP authentication, permissions, entitlements, and user lifecycle administration.
• Experience with UAT, system implementations, upgrades, release/change management, or technology project coordination.
• Excellent communication, documentation, organization, and project-coordination skills, with the ability to collaborate effectively across departments and stakeholders.
• Work is mainly sedentary.

Nice To Haves

• Advanced education in library/information science, information systems, data/analytics, technology, or a related field; relevant experience may be considered in place of advanced education where appropriate.
• Experience with Power BI, Power Query, or comparable tools.

Responsibilities

• Manage defined operational functions in the firm’s research technology environment, including the ticketing system, usage monitoring, and Research & Knowledge platforms such as configurations, permissions, module workflows, reporting, and data validation.
• Participate in system upgrades, feature releases, migrations, implementations, and enhancements, including requirement validation, data cleanup, change logs, user acceptance testing (UAT), and operational documentation.
• Troubleshoot system and platform issues by identifying root causes, collecting diagnostic information, coordinating vendor or IT escalation, and validating resolutions.
• Maintain recurring operational reports and dashboards; clean, reconcile, and validate usage, service, access, and system data for reliable analysis.
• Support discovery of research tools through data hygiene and record maintenance.
• Collaborate with Research Services on research technology use cases, pilots, training requirements, adoption feedback, and workflow testing.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Flexible spending and healthcare savings accounts
• 401(k) with firm profit share
• Paid time off
• Firm-paid holidays
• Wellness and personal advocacy programs
• Family-planning resources and leave programs
• Tuition reimbursement
• Detailed orientation to the firm’s benefit offerings upon hire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level