Knowledge Solutions Analyst

Venable LLP • Los Angeles, CA

5d • $78,000 - $90,000

About The Position

The Knowledge Solutions Analyst supports the administration, optimization, and continuous improvement of Research & Knowledge Services technology platforms, data, digital resources, and workflows. The role provides day-to-day technical support and system stewardship across systems, electronic-resource access, reporting, testing, resource discovery, and workflow improvement, working closely with Knowledge Solutions, IT, vendors, and other business teams. Occasional travel to other firm offices may be required based on business needs.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• At least four years of related experience supporting or administering business, research, library, workflow, or comparable systems.
• Strong technical troubleshooting and analytical skills, including defining problems, collecting relevant information, testing solutions, documenting findings, and coordinating resolution across teams.
• Strong proficiency with Microsoft 365, particularly Excel, and experience with data cleanup, reconciliation, reporting, and dashboards.
• Working knowledge of authentication and access concepts such as SSO, IP authentication, permissions, entitlements, and user lifecycle administration.
• Experience with UAT, system implementations, upgrades, release/change management, or technology project coordination.
• Excellent communication, documentation, organization, and project-coordination skills, with the ability to collaborate across departments and stakeholders.

Nice To Haves

• Advanced education in library/information science, information systems, data/analytics, technology, or a related field; relevant equivalent experience may be considered.
• Experience with Power BI, Power Query, or comparable tools.

Responsibilities

• Manage defined operational functions in the firm’s research technology environment, including the ticketing system, usage monitoring, and other Research & Knowledge platforms; handle configurations, permissions, module workflows, reporting, and data validation.
• Participate in system upgrades, feature releases, migrations, implementations, and enhancements, including requirement validation, data cleanup, change logs, user acceptance testing (UAT), and operational documentation.
• Troubleshoot system and platform issues, identify root causes, collect diagnostic information, coordinate vendor or IT escalation, and validate resolutions.
• Maintain recurring operational reports and dashboards; clean, reconcile, and validate usage, service, access, and system data for reliable analysis.
• Support discovery of research tools through data hygiene and record maintenance.
• Collaborate with Research Services on research technology use cases, pilots, training requirements, adoption feedback, and workflow testing.

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible spending and healthcare savings accounts
• 401(k) with firm profit share
• Paid time off
• Firm-paid holidays
• Wellness and personal advocacy programs
• Family planning resources and leave programs
• Tuition reimbursement
• Competitive compensation and other benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level