Knowledge Manager

Leidos • Germantown, MD

1d • $73,450 - $132,775 • Hybrid

About The Position

The Knowledge Manager supports the SEC ISS knowledge management function by ensuring personnel and stakeholders have access to accurate, accessible, and secure operational information. This role supports the development and maintenance of enterprise knowledge frameworks, taxonomy standards, and content lifecycle processes across SOPs, technical documentation, and knowledge articles. The position applies ITIL-aligned service management practices to improve operational consistency and service effectiveness across SEC support teams. The Knowledge Manager also contributes to continuous improvement initiatives through knowledge analytics, reporting, and collaboration with leadership and technical teams.

Requirements

• Bachelors degree in a relevant field (e.g., Information Management, Information Technology, Library Science, Business, or related discipline) and minimum of 4 years of relevant experience in knowledge management, information governance, enterprise content management, or related disciplines.
• Experience supporting knowledge repositories, documentation governance, taxonomy structures, or content lifecycle management processes.
• Experience supporting process improvement initiatives within IT service delivery or operational support environments.
• Experience creating and maintaining SOPs, technical documentation, or operational knowledge assets.
• Proficiency with enterprise collaboration and content management platforms, including Microsoft SharePoint and Microsoft Teams.
• Knowledge of repository governance, metadata and taxonomy management, and technical documentation practices.
• Familiarity with ITIL-aligned service management principles and operational support processes.
• Experience with knowledge analytics, reporting, and continuous improvement activities.
• Strong written and verbal communication skills with the ability to collaborate across technical and non-technical teams.
• Must meet contract and customer requirements.
• Ability to obtain and maintain a SEC Public Trust clearance or higher, as required.

Nice To Haves

• Experience supporting Federal civilian agency IT operations or infrastructure services contracts.
• Experience supporting taxonomy and metadata standardization initiatives.
• Experience supporting enterprise knowledge repository governance and content lifecycle programs.
• Experience developing operational reporting or dashboard metrics.
• ITIL 4 Foundation certification.
• Certified Knowledge Manager (CKM) certification.
• Microsoft 365 and/or SharePoint certification(s).

Responsibilities

• Support the implementation and maintenance of knowledge management strategies supporting SEC ISS operations and service delivery objectives.
• Maintain governance standards for enterprise knowledge repositories, including SOPs, technical documentation, operational procedures, and best-practice content.
• Apply established taxonomy, metadata, and content lifecycle management processes, including content review, approval, publishing, archival, and retirement activities.
• Ensure knowledge assets comply with organizational security, quality, and compliance requirements.
• Assist with development and maintenance of knowledge management policies, standards, and procedures.
• Create, organize, maintain, and curate operational knowledge content supporting SEC ISS services.
• Support administration of knowledge repository structures, permissions, and collaboration workflows within enterprise platforms such as SharePoint and Microsoft Teams.
• Improve content discoverability through standardized categorization, metadata tagging, and search optimization practices.
• Coordinate updates to knowledge assets based on approved system, policy, and process changes.
• Conduct periodic reviews and audits to maintain content accuracy and relevance.
• Apply ITIL-aligned service management practices to support knowledge workflows related to incident, request, problem, and change management activities.
• Collaborate with leadership, engineering teams, and operational stakeholders to identify knowledge gaps and support process improvement initiatives.
• Support standardization of documentation practices to improve operational consistency and reduce recurring issues.
• Participate in lessons learned activities and continuous improvement efforts to enhance operational knowledge sharing.
• Recommend improvements to knowledge workflows and documentation practices.
• Monitor knowledge management metrics, including repository usage, content effectiveness, adoption, and content currency.
• Develop recurring reports and dashboards to support operational reviews and continuous improvement activities.
• Provide guidance and support to contributors regarding knowledge standards, tools, and documentation quality expectations.
• Promote adoption of organizational knowledge management standards and best practices across supported teams.
• Support training and onboarding activities related to knowledge management processes and tools.

Benefits

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level