Knowledge Manager

Booz Allen Hamilton•Washington, DC

1d•$55,200 - $126,000•Remote

About The Position

The Opportunity: When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That’s why we need a business process specialist like you who can analyze every aspect of your customer’s operations and give them the steps to improve their process. As a business process specialist on our team, you’ll analyze your client’s current operating environment and identify areas for improvement. You’ll analyze discussions with leadership and developers that will help refine your client’s definition of success and identify current frustrations. You’ll work on the design of data collection plans, facilitate workshops, and communicate your research and illustrative analysis using knowledge management tools to help establish understanding and agreement from key stakeholders. On our team, you’ll use process improvement frameworks to provide your client with recommendations along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to gain experience in AI governance while furthering your process improvement and project management skills. Work with us as we help AI governance evolve. Join us. The world can’t wait.

Requirements

3+ years of experience providing knowledge management support to enable information sharing among analysts and organizations by creating a knowledge management framework, including designing processes and protocol for storing, accessing, and updating information
Experience leading and directing various teams to achieve high-performance outcomes with DoD or IC agencies
Experience leading process improvement and modernization efforts to enhance governance, optimize business functions, improve AI capabilities, and promote collaboration
Experience developing and delivering executive‑level communications, including briefings, talking points, and strategic project plans, to inform senior leadership decisions
Knowledge of business application software for presentations, word processing, and SharePoint-based websites, including Microsoft Office Suite
Ability to provide senior program and project management support, including assisting with developing strategic plans, policies, SOPs, and organizational performance metrics in a manner that enhances organizational efficiency, reduces time spent searching for information, and supports data-driven decision-making
Ability to lead organizational engagement, facilitating meetings and data working groups, representing the directorate to IC and DoD partners, and providing actionable insights through metrics analysis and performance assessments
Active TS/SCI clearance; willingness to take a polygraph exam
Bachelor’s degree in a Business or Management field and 3+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role, or 7+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role in lieu of a degree

Nice To Haves

Experience with data visualization tools such as Tableau
TS/SCI clearance with a polygraph
ITIL, Six Sigma, CMMI, or ISO Certification

Responsibilities

Analyze every aspect of your customer’s operations and give them the steps to improve their process.
Analyze your client’s current operating environment and identify areas for improvement.
Analyze discussions with leadership and developers that will help refine your client’s definition of success and identify current frustrations.
Design data collection plans.
Facilitate workshops.
Communicate research and illustrative analysis using knowledge management tools to help establish understanding and agreement from key stakeholders.
Use process improvement frameworks to provide your client with recommendations along with a firm grasp of the quantitative or qualitative results they can expect.
Gain experience in AI governance while furthering process improvement and project management skills.