Knowledge Manager

Markon•Annapolis Junction, MD

1d•$120,000 - $140,000•Onsite

About The Position

PLEX Solutions, Part of Markon, is looking for a Knowledge Manager to support a customer in the Annapolis Junction, MD area. This role involves acting as a Subject Matter Expert (SME) for Knowledge Management, managing content and workflow, and educating users on the Knowledge Management System. The position requires integrating information from various departments to facilitate easy access and dissemination, coordinating process improvement initiatives, and providing operational support through data analysis to optimize search results and content categorization. The role also involves providing strategic direction, ensuring policies align with the USCYBERCOM mission, and overseeing reporting and analysis for content optimization. Additionally, the Knowledge Manager will monitor solution benefits, facilitate control development, and prepare presentations for senior management.

Requirements

Active TS/SCI W/ Polygraph through MD Customer
Minimum 10 years of experience as a Knowledge Management Specialist
Minimum of Bachelor’s Degree in Information Management, or related discipline
Strong attention to detail and organizational skills.
Excellent communications skills
Significant SharePoint and Confluence experience is required
Experience designing SharePoint and Confluence front-end solutions based on business requirements
Knowledge of SharePoint Designer workflows and InfoPath forms
Build SharePoint Online solutions compromised of workflows, forms and dashboards

Nice To Haves

Knowledge of the customer mission is helpful
Jira experience is preferred

Responsibilities

Acts as an SME for Knowledge Management and its reporting capabilities, manages content and workflow, and educates front-end users on the use of the Knowledge Management System
Integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
Trains and educates front-end users of the knowledge management tools
Coordinates process improvement initiatives through the disciplined use of technology solutions, facilitates discussion of process alternatives to arrive at best practices, and coordinates the development and modification of new and existing content
Provides operational support to CNMF by conducting and overseeing data analysis to optimize search results and ensure proper categorization of content
Provides strategic direction to business groups through initiative prioritizing, integration, and resource application and ensures that policies and procedures align with the USCYBERCOM mission
Manages content that integrates information from departments and functions throughout the organization to facilitate easy access, sharing, and dissemination of information with internal business partners and external customers
Oversees reporting to support operations and prepares analysis and recommendations related to categorization of content and optimizing search results
Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized (e.g., improved process consistency and faster onboarding of information)
Facilitates development of controls with business partners through streamlining processes and system automation, and prepares presentations for senior management to support recommended changes, new initiatives, or enhancements