Knowledge Management Specialist

Johnson & Johnson • Raritan, NJ

1d • $79,000 - $127,650 • Onsite

About The Position

The Knowledge Management Specialist supports the development, revision, and implementation of Standard Operating Procedures (SOPs) and develops technical training solutions to maintain operational compliance and capability. This role also identifies training gaps, designs and delivers competency-based training, and tracks training and compliance performance via KPIs and dashboards for the EMFA teams. This position reports to the Compliance Manager within the CQV & Compliance team.

Requirements

• Bachelor’s degree or equivalent experience in Life Sciences, Engineering, Business, or related field.
• Minimum 3 years of GxP-regulated experience (biopharmaceutical, cell therapy a plus), with shown experience in SOP management, technical training, or organizational change is a must
• Shown knowledge of regulatory requirements related to SOPs, training and organizational change.
• Experience supporting change initiatives in regulated environments and familiarity with organizational change methodologies (e.g., ADKAR, Prosci).
• Strong technical writing skills for clear, concise SOPs, training materials, and change documentation.
• Analytical approach with proficiency in data analysis, KPI development, and dashboarding (Power BI or similar).
• Strong project management, interpersonal, and prioritization skills.
• Excellent communication, facilitation, and social skills with the ability to influence cross-functional team members.
• Resilient, adaptable, and proactive in a fast-paced, regulated environment.
• Problem-solving capability: certifications in problem-solving methodologies (e.g., Lean Sigma Green/Black Belt) are a plus.

Nice To Haves

• Experience with document control and training management systems.

Responsibilities

• Develop, revise, and finalize SOPs to meet regulatory and internal standards; create new SOPs where required.
• Handle SOP revision schedules and ensure timely implementation in line with regulatory requirements.
• Build, develop, and deliver technical, on-the-job, and curriculum-based training programs that support operational and compliance needs.
• Identify training gaps through assessments, audits, and performance reviews; produce targeted training plans and remediation.
• Monitor and evaluate training efficiency and staff proficiency; iterate programs for continuous improvement.
• Define, track, and report training KPIs; develop dashboards and visualizations to communicate performance and trends.
• Support EMFA in the development and execution of Organizational Change Strategy plans (e.g. EMFA Projects), including team member engagement, risk mitigation, and implementation oversight.
• Collaborate cross-functionally to prioritize training and change initiatives based on site objectives and risk assessments.
• Support audit readiness and inspections related to SOPs, training, and change activities.
• Build internal capability by designing training initiatives aligned with site priorities and strategic goals.
• Maintain awareness of industry guidelines, regulatory updates, and modern training methodologies and apply them to program improvements.
• Support investigations and CAPA activities by providing training-related root-cause analysis and corrective action verification.
• Ensure training and SOP documentation practices meet data integrity and record-retention requirements.
• Apply and promote Johnson & Johnson’s Credo and Leadership Imperatives in daily interactions and team activities.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level