Summer 2027 Knowledge Management Specialist Associate (Intern)
About The Position
GDIT is seeking a Knowledge Management Specialist Associate intern to support the OneGDIT Enterprise Service Desk Program in Bossier City, Louisiana. The role supports the deployment, management, and extension of organizational knowledge management programs. The intern will develop technical writing experience by preparing briefings and call flows and applying process-improvement techniques. The position is part of GDIT’s 10-week summer internship program, where interns work alongside experienced professionals on projects across areas that may include finance, accounting, human resources, proposal writing, technical writing, and communications. The position is hybrid, with no travel requirement and no clearance requirement. Sponsorship is not available. Applicants must be enrolled in an accredited college or university and have at least one semester remaining. The likely hourly rate is $17.00–$23.00; actual compensation may vary based on experience, geographic location, and contractual requirements. GDIT’s benefits package for U.S.-based employees includes medical plan options, dental and vision plans, a 401(k) with company match, paid time off and holidays, paid parental leave, and disability, life, and other insurance offerings. The employer also describes flexible work weeks where possible.
Requirements
- Currently enrolled in an accredited college or university with at least one semester of school remaining.
Responsibilities
- Review the usage and effectiveness of the knowledge management system and knowledge articles.
- Update and improve the knowledge base to improve article content, discoverability, customer service, and customer satisfaction.
- Create job aids and standard operating procedures for incident and problem resolution.
- Identify recurring incidents and requests for prioritization of job aid and SOP creation.
- Perform operational duties supporting documentation compliance with regulatory, security, and industry practices.
- Coordinate verification, approval, and processing of revisions to the call center knowledge base.
- Track document activity to ensure timeliness and process efficiency.
- Research and analyze new content and maintain documents through technical writing and editing.
- Provide customer support to document owners and key stakeholders.
Benefits
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Flexible work weeks where possible
- Paid time off, including vacation, sick and personal time
- Paid holidays
- Paid parental leave
- Paid military, bereavement, and jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
