Summer 2027 Knowledge Management Specialist Associate (Intern)

General Dynamics Information Technology • Bossier City, LA

1d • $17 - $23 • Hybrid

About The Position

GDIT is hiring a Knowledge Management Specialist Associate intern to support the OneGDIT Enterprise Service Desk Program in Bossier City, Louisiana. The role supports the deployment, management, and extension of organizational knowledge management programs. The intern will develop technical writing experience by creating briefings and call flows and applying process-improvement techniques. The position is part of GDIT’s 10-week summer internship program, where interns work on projects alongside experienced professionals and take on real responsibilities.

Requirements

• Currently enrolled in an accredited college or university with at least one semester of school remaining.
• Skills in information organization, Microsoft Office, and technical writing.
• 0 or more years of related experience.
• Sponsorship is not available for this role.

Responsibilities

• Review usage and effectiveness of the knowledge management system and knowledge articles.
• Update and improve the knowledge base to strengthen article content and discoverability and improve customer service and satisfaction.
• Create job aids and standard operating procedures for incident and problem resolution.
• Identify recurring incidents and requests for prioritization of job aid and SOP creation.
• Perform operational duties supporting documentation compliance with regulatory, security, and industry practices.
• Coordinate verification, approval, and processing of document revisions for the call center knowledge base.
• Track document activity to ensure timeliness and process efficiency.
• Research and analyze content for new documents and document maintenance, including technical writing and editing.
• Provide customer support to document owners and key stakeholders.

Benefits

• Medical plan options, including plans with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with the ability to contribute pre-tax and post-tax dollars and receive a company match.
• Full flexible work weeks where possible.
• Paid time off, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed