Knowledge Management (KM) Manager - GenAI Center of Excellence (COE)

DLA Piper•New York, NY

7d•$171,668 - $227,465•Hybrid

About The Position

The Knowledge Management (KM) Manager - GenAI Center of Excellence (COE), working in collaboration with and in support of the firm’s strategic initiatives, will be a member of the Knowledge department and will work across the firm’s practices to support knowledge management needs and initiatives, optimize technology and artificial intelligence-based solutions, and encourage a knowledge-sharing culture. The Manager will sit in the GenAI Center of Excellence and will serve as a dedicated GenAI support resource for attorneys, with a focus on the Disputes vertical. The Manager will receive and fulfill attorney requests for GenAI-assisted tasks that can typically be completed on a one-off basis with minimal iteration, delivering usable, attorney-ready outputs directly via email. Attorneys will submit requests without needing to use GenAI tools themselves, and the Manager will select the appropriate tool, process the request, and return a polished result.

Requirements

Familiarity with generative AI tools and platforms, including Harvey, is strongly preferred.
Superior verbal and written communication skills and meticulous attention to detail.
Ability to assess attorney requests and select the most appropriate GenAI tool and approach for each task.
Knowledge of the typical workflows and needs of attorneys in a litigation or disputes practice.
Demonstrated ability to deliver polished, professional work product with minimal supervision.
Demonstrated passion for technology, innovation, and process improvement.
Comfort working independently to manage a queue of requests and prioritize tasks effectively.
Juris Doctor (JD) required
2 years' experience practicing law in a litigation or transactional practice in a law firm, preferably in a GenAI-assisted support function connected to legal services.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
Provide timely, accurate, and quality work product;
Successfully meet deadlines, expectations, and perform work duties as required;
Foster positive work relationships;
Comply with all firm policies and practices;
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
Ability to work under pressure and manage competing demands in a fast-paced environment;
Perform all other duties, tasks or projects as assigned.

Nice To Haves

Relevant certifications in AI, legal technology, or project management are a plus.

Responsibilities

Supports improved efficiency of matter-specific teams through artificial intelligence-based solutions, delivering professional, attorney-ready outputs that require minimal or no further revision by the requesting attorney.
Creating and maintaining Harvey Vaults to support matter-specific and practice-wide knowledge management needs
Generating quick summaries of documents for attorney review
Generating detailed summaries with key testimony extracted and highlighted
Generating summaries organized by issue to support case strategy and analysis
Generating video and audio transcripts using GenAI transcription tools
Cross-referencing depositions and documents to identify similarities, differences, and inconsistencies
Matching testimony to claims in a complaint to support case assessment and preparation
Listing all referenced individuals and organizations from source materials to build comprehensive reference guides
Extracting timelines of facts from documents to assist with chronology development
Drafts Center of Excellence updates, newsletters, and other communications
Functions as an ambassador for the Center of Excellence to raise the awareness and highlight the value of the offering program, increase engagement and use of the GenAI tools and information resources, including through training, and encourage a knowledge-sharing culture.
Performs such other GenAI-assisted tasks as requested by the Disputes and other practice groups that can be completed with minimal iteration to produce a usable output.
Maintains accurate contemporaneous time records and bills hours in accordance with firm guidelines and client billing requirements.
Performs such other duties as requested by the Knowledge department and the practice, including working beyond scheduled hours as necessary and occasional travel.