Director of Knowledge Management

Haynes and Boone, LLP • Dallas, TX

3d • Hybrid

About The Position

Haynes Boone is reimagining knowledge management for the AI era. Following a review of the Firm’s knowledge needs and priorities, the Director of Knowledge Management will carry forward a refreshed KM mandate: making the Firm’s institutional knowledge, matter experience, practice judgment, and reusable work product easier to find, govern, trust, and use in day-to-day legal work. This is a build-and-lead role for a program at an important inflection point. The Director will shape the operating model for capturing, governing, maintaining, surfacing, and improving knowledge over time; manage a team of KM attorneys; and work with practice leaders and cross-functional teams rather than serve as the sole content creator. The mandate is practical and ambitious: reliable starting points, better findability, AI-ready content collections, lawyer workflow integration, and feedback loops that keep the program useful and current.

Requirements

• 8+ years of relevant experience in law firm knowledge management, practice management, or legal operations.
• Strong understanding of law firm workflows, document lifecycle, precedent management, attorney adoption, and client service expectations.
• Experience creating, governing, or improving reusable legal resources such as templates, precedents, clause banks, playbooks, checklists, matter profiles, or knowledge repositories.
• Ability to work credibly with partners, associates, administrative leaders, product owners, IT, data, research, risk, and business development stakeholders.
• Strong execution discipline, judgment, communication skills, and discretion in handling confidential information.
• Firmwide KM strategy and execution; knowledge governance; AI-ready knowledge architecture; practice alignment; workflow design; cross-functional collaboration; attorney enablement; change management; sound professional judgment.

Nice To Haves

• Preferred experience selecting, designing, implementing, or rolling out AI-enabled legal tools, document management systems, experience platforms, intranets, taxonomy, metadata, or legal workflow tools.
• Preferred experience leading change management, attorney enablement, training, or adoption programs.

Responsibilities

• Own and drive execution of the Firm's KM roadmap, including priorities, owners, timelines, and success measures.
• Lead and scale current and future KM attorneys, content specialists, and practice-aligned KM roles as the program grows.
• Translate practice pain points into practical KM projects, including precedent collections, playbooks, clause resources, checklists, matter profiles, and workflow improvements.
• Build the KM operating model, including central KM responsibilities, practice-aligned roles, contribution expectations, governance, escalation paths, and decision rights.
• Define standards for KM assets, including authority, ownership, currency, applicability, metadata, permissions, and deprecation.
• Lead development of practice-approved "gold content" and AI-ready content collections that attorneys can trust and that approved AI tools can be used as reliable source material.
• Partner with IT, Data Strategy, Records, Research, and practice stakeholders on taxonomy, naming, document profiling, source control, and knowledge architecture.
• Coordinate with Risk, Records/Information Governance, GC, IT, and practice stakeholders to ensure KM assets and AI-ready content collections account for confidentiality, ethical walls, client-specific restrictions, retention requirements, and appropriate-use limitations.
• Design lightweight contribution and review processes that reduce attorney burden while improving capture of reusable work product, rationale, and matter insight.
• Partner with practice leaders, KM & Innovation Attorneys, partner champions, and attorney contributors to identify high-value knowledge needs, set priorities, and maintain practice engagement.
• Set methodology and quality standards for practice collections, playbooks, clause banks, precedent libraries, and AI-ready content collections.
• Support onboarding, lateral integration, and practice training through usable KM resources and clear guidance on where to find trusted materials.
• Work directly with Practice Innovation product owners, engineers, IT, and vendors to shape, select, design, implement, and roll out knowledge capabilities embedded into search, drafting, AI, experience, and matter-management workflows.
• Define requirements for AI-enabled legal workspace, intranet, search, and retrieval capabilities, including how knowledge, experience data, expertise, and matter context should surface in lawyer workflows.
• Assess and prioritize AI and KM use cases based on the problem to solve, source quality, risk, governance needs, expected value, and attorney workflow fit.
• Capture decision-centered knowledge, including clause rationale, risk positions, playbook paths, matter context, and guidance on when particular approaches should or should not be used.
• Define and report progress and impact using practical metrics and qualitative feedback, including adoption quality, content use, lawyer confidence, workflow improvement, and knowledge-gap trends.
• Coordinate reporting across Practice Innovation, IT, Data Strategy, Research & Competitive Intelligence, Business Development, Pricing, Risk, Talent, and practice leadership.

Benefits

• Our Vision of Success: Excellence in inclusion and engagement is a Haynes and Boone core value.
• We recruit the best and the brightest and seek to attract, retain, and promote individuals who reflect the global marketplace, our clients, and the communities we serve.
• We strive to create an environment in which each individual at every level has the opportunity to succeed professionally, regardless of age, disability, ethnicity, gender, gender identity and expression, national origin, parental status, race, religion, sexual orientation, and/or socio-economic experiences.
• We recognize that our commitment to inclusion and engagement enhances our other core values of commitment to client service and a teamwork culture.
• Commitment to wellness for attorneys and staff

What This Job Offers

• Job Type: Full-time
• Career Level: Director