Knowledge Management Analyst
About The Position
This position supports the DISA GSM-O II Task Number 07 (TN07) DoD Cyber Defense Command (DCDC). GSM-O II provides network operations and cyber defense support to the Defense Information Systems Agency (DISA) in support of the DoD and COCOMs. The selected candidate executes in real time in accordance with mission requirements and ensures authorized mission partners have visibility of and usability of proper operational capabilities. The role supports implementation of Knowledge Management across directorates and across people, processes, and tools. It helps translate operational requirements into logical, integrated technical solutions; supports Change Request scheduling and prioritization; and sustains and maintains DCDC knowledge management environments while implementing enhancements approved through the Knowledge Management Working Group. The position also supports time-sensitive mission-critical requests, battle-rhythm events, FOIA requests, and Records Management efforts, including metadata tagging, records structure development, coordination with the Command Records Officer or other records leads, and input to the Records Management Program.
Requirements
- Master's degree in a related field.
- 0+ years of Knowledge Management experience.
- Currently possess an active DoD TS/SCI clearance and be eligible for a C/I Polygraph.
- Exposure to a Joint Command and/or Operations Center.
- Knowledge of and proficiency in computer and Microsoft Office applications, including Word, Excel, Access, and Outlook.
- Strong communication and interpersonal skills, with the ability to speak clearly and effectively with customers and technical personnel in high-stress situations.
- Understanding of key network monitoring protocols.
- Proficiency in the Microsoft Office 365 Suite.
Nice To Haves
- Experience with DISA and DoD Networks.
Responsibilities
- Support implementation of Knowledge Management in directorates across people, processes, and tools.
- Translate operational requirements into logical and integrated technical solutions.
- Support the government lead in establishing a Change Request schedule and assigning priorities to improve the knowledge management environment.
- Sustain and maintain DCDC knowledge management environments and implement enhancements prioritized through the Knowledge Management Working Group and mutually approved by the Government Chair and working group members.
- Support ad hoc requests that are time-sensitive and mission-critical to the directorate.
- Support and capture minutes for battle-rhythm events as required, including the Knowledge Management Working Group and KM Board.
- Support FOIA requests from higher headquarters or through the task management system by searching Command online pages for requested information and working with the Government lead on release of requested documents.
- Support Records Management efforts, including developing metadata-tagging efforts and structure.
- Coordinate with the Command Records Officer or other records leads on Records Management taskers, meetings, boards, and working groups.
- Provide input for the Records Management Program for the respective organization.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
