About The Position

Redwood is a retention marketing agency specializing in email and SMS for DTC brands. We are hiring a Klaviyo Implementation Specialist to own all technical execution across client accounts.

Requirements

  • 5-10 years of relevant ESP experience
  • 3+ years of Klaviyo-specific experience, agency-side preferred
  • Ability to own account architecture decisions: flow structure, segmentation logic, data properties, and integration setup
  • Expert-level knowledge of Klaviyo flows, segmentation, and event-based logic
  • Strong command of Liquid templating: dynamic blocks, conditional content, loops, and fallbacks
  • Experience building templates directly from Figma or design files
  • Solid understanding of email deliverability and list hygiene
  • Shopify and Recharge integration experience

Nice To Haves

  • Customer.io (flows, in-app, transactional, API-triggered)
  • Attentive or Postscript for SMS
  • HTML/CSS for email

Responsibilities

  • Build and manage flows, campaigns, templates, and segments across multiple Klaviyo accounts
  • Translate Figma designs into production-ready Klaviyo templates with accurate cross-client rendering
  • Configure advanced flow logic including filtering, suppression rules, conditional branching, flow splits, and A/B tests
  • Manage Recharge subscription flows and templates (active subscription, cancel save, skip/pause logic)
  • Maintain Shopify integration: catalog sync, order data, custom properties, and event triggers
  • Troubleshoot broken dynamic content, Liquid logic errors, rendering issues, and deliverability problems
  • Support Customer.io implementation where applicable
  • QA all builds before launch
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