Specialist

Lutheran Social Services of Southern California•Big Bear Lake, CA

5h•Onsite

About The Position

Lutheran Social Services of Southern California (LSSSC) was incorporated in 1946 as a 501(c)(3) non-profit social service agency, ignited by faith to live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency. Today, LSSSC serves thousands of individuals and families throughout Southern California with over 45 programs/services at 18 locations, as part of the Lutheran Services in America (LSA) network. The Specialist provides non-therapy mental health support services to help clients and their families establish and maintain a stable household environment.

Requirements

Thirty semester (45 quarter) units of completed college coursework in behavioral or social science; OR
Sixty semester (90 quarter units) of completed college coursework, which includes 15 semester (23 quarter) units in behavioral science; OR
One year of experience providing direct mental health services under the supervision of a licensed clinician.
A bachelor’s degree in behavioral or social science may be listed in lieu of detailed coursework.
Psychiatric Technician (Psych. Tech.) courses and Alcohol and Drug Certificate courses that are completed as components of a vocational program are acceptable.
A valid California driver's License.
Ability to identify and resolve problems promptly; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotional topics.
Ability to manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Ability to write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; read and interpret written information.
Ability to adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; deal with frequent change, delays, or unexpected events.
Ability to demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
Ability to observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.
Must read, speak and write fluent English.
Must be able to communicate clearly and effectively with clients and staff.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Word Processing software and Spreadsheet software.

Responsibilities

Assists the Facilitator in teaching the Child and Family members to locate resources.
Assists at Child/Family Team meetings to identify goals and plans focused on enhancing client safety.
Provides support for the family/child in meetings and other system areas.
Develops, initiates, and maintains Memorandums of Understanding (MOUs) with various agencies and individuals for obtaining the services needed for the Success First (SF) clients.
Provides Intensive Home-Based Services (IHBS).
Provides transportation for clients in a company vehicle to and from meetings, services, and appointments.
Maintains their portion of the chart per the standards delineated by DBH, the program, and other government regulatory agencies.
Assists with the provision of crisis/emergency services.
Provides activities congruent with the goals and needs of the family and the Individualized Service Plan (ISP).
Promotes collaboration among families, advocates, mental health providers, health care providers, school personnel, and personnel from other agencies.
Provides other services as designated by and only with prior approval of the Clinic Director.
Works cooperatively with team members (Clinician, Facilitator, Parent Partner, Therapeutic Behavior Services(TBS), Coach, Quality Assurance/Fiscal Representative) to support the client and family in attaining improved mental health and quality of life outcomes.
Attend all assigned county meetings.
Participates in the rotating On-Call Schedule for the program, which includes the Family Urgent Response System (FURS) for the Success First Program.
Works a flexible schedule, with the ability to offer In-Person services to clients during the evening, weekend, and holiday hours out in the field or client’s residence.
Using the On-Call schedule for the program, by being available to address the regular and emergency needs of the clients, including emergency response availability, call back staff, and offer support for in-person crisis response during and after regular working hours.
Use the Electronic Health Record to ensure all required documentation is entered accurately and on time. Be able to chart independently by 90 days after hire.
Maintains a clean and organized work environment.
Meets all requirements and regulations designated in the Employee Handbook.
Advocates for the program by providing outreach to family members and the community.