Klaviyo Account Manager / Strategist

Brick.•Gilbert, AZ

About The Position

This is an excellent opportunity to join our new email marketing division early and play a key role in shaping its growth, with real opportunities to grow as the department scales. We're looking for someone hungry who's eager to progress from an Account Manager to Senior Account Manager, and ultimately into a Director of Operations role as the team scales. Klaviyo Account Managers / Strategists at Brick are responsible for full ownership of client accounts - ensuring strong strategy, seamless communication, operational excellence, and consistent results. The mission is to maintain 100% client retention and satisfaction across 4–6 accounts by being the bridge between our internal team and each brand we serve.

Requirements

Strong strategic thinking for email marketing.
Proficiency in managing email marketing flows and campaigns.
Experience with A/B testing and optimization, particularly for pop-ups and email flows.
Excellent communication and client management skills.
Ability to act as a primary client liaison.
Capability to handle email revisions independently.
Leadership skills to manage a pod team.
Ability to meet strict deadlines and response times for client and team communications.
Organizational skills to manage task boards and campaign calendars.
Attention to detail to ensure error-free emails.
Proactive approach to identifying findings and opportunities for client accounts.
A "hungry" and eager mindset for career progression.

Responsibilities

Own and drive the overall email marketing strategy, managing all flows, campaigns, and performance-driving initiatives per client.
Build and continuously optimize high-converting pop-ups through A/B testing and performance tracking.
Create and maintain all automated flows, ensuring consistent A/B testing, strategic updates, and top-tier execution across accounts.
Plan, oversee, and execute weekly email campaigns, from calendar creation to final approval and deployment.
Act as the main client liaison, delivering regular updates, leading calls, and responding to all messages with speed and clarity.
Handle all client-requested email revisions personally, only involving copywriters and designers when absolutely necessary.
Lead and manage your pod team with daily check-ins and full accountability for quality and timelines.
Respond to client/team messages within 15 minutes daily.
Complete client email revisions within 24 hours daily.
Ensure emails are error-free, scheduled, and approved daily.
Keep task boards updated and prioritized effectively daily.
Review and send final emails to clients daily.
Conduct bi-weekly reports and calls with clients.
Perform bi-weekly audits for each account to identify findings and opportunities.
Ensure at least 3 A/B tests live per account weekly.
Host one pod meeting to align on priorities, workload, and build relationships weekly.
Build and finalize next month’s campaign calendar and briefs by the 15th monthly.
Suppress and clean Klaviyo profiles monthly.
Downgrade billing to save clients money monthly.