Kitchen Operations Specialist

Eataly North America•Santa Clara, CA

4d•$24 - $25•Onsite

About The Position

The Kitchen Operations Specialist is the main connection between all Back of House (BOH) departments, closely working with the Chef Team on operational and administrative matters. This role reports to the FP&A Analyst and partners with the Business Planning Analyst and BOH Leadership Team to oversee restaurants’ margins, focusing on BOH labor and food costs. The specialist will oversee BOH ordering, receive and place purchase orders for BOH outlets, and collaborate with the Warehouse Team to ensure kitchen storage organizational systems are maintained effectively, orders are received and distributed correctly, and any missing products are communicated to vendors. Additionally, the role oversees BOH invoices, credits for returns, and submits invoices for processing to the Inventory Control Associate, working with AP if any issues arise. Communication with vendors for special orders, discounts, ingredient sourcing, and scheduling modifications is key. The specialist manages transfers, requisitions, and other BOH in-store product movements, preparing and posting requisitions by verifying specifications and prices. They will oversee monthly inventories, assisting the Chefs’ Team in counting products, entering data into systems, and analyzing gaps. Maintaining order guides, logs, transfer sheets, and SOPs for BOH outlets is also a responsibility. The role supports the Executive Chef and Chefs’ Team with daily BOH operations, enters and maintains recipes into Eataly’s database software, and works with the Corporate Product Team to set up new items and vendors. Finally, the specialist prepares and generates reports to assess price changes, recipe optimization, margin analysis, product consumption, and sales vs. waste contribution, and performs other duties as required or assigned.

Requirements

2+ years experience involving kitchen operations
Exceptional organizational skills and meticulous attention to detail
Demonstrated flexibility to adapt to a dynamic, ever-changing work environment
Excellent verbal and written communication skills
Working knowledge of basic computer programs, specifically Microsoft applications

Nice To Haves

Culinary experience in professional kitchens
Degree from a culinary arts training program
Bilingual in English and Spanish

Responsibilities

Partners with Business Planning Analyst and BOH Leadership Team to oversee restaurants’ margins, focusing on BOH labor and food costs
Oversees BOH ordering - receives and places the purchase orders for BOH outlets
Collaborates with the Warehouse Team; ensures the kitchen storage organizational system is maintained effectively, that orders are received and distributed correctly, and any missing products are communicated to the vendors
Oversees BOH invoices, credits for returns and submits the invoices for processing to the Inventory Control Associate; works together with AP if any issues arise
Communicates with vendors for special orders, discounts, ingredient sourcing, scheduling modifications
Manages transfers, requisitions, and other BOH in-store product movements; prepares and posts requisitions by verifying specifications and prices
Oversees monthly inventories - assists Chefs’ Team in counting the products, enters the data into the systems, analyzes the gaps
Maintaining the order guides, logs, transfers sheets and SOPs in place for BOH outlets
Supports Executive Chef and the Chefs’ Team with daily BOH operations
Enters and maintains recipes into Eataly’s database software
Works with Corporate Product Team to set up new items and vendors for Eataly’s database software
Prepares and generates reports to assess the price changes for products, recipe optimization, margin analysis, consumption of products, sales vs waste contribution
Performs other duties as required or assigned