Kitchen Manager - The Ridge Environmental Ed. Center

Guest Services•Haines City, FL

About The Position

The Kitchen Manager is responsible for all aspects of unit operations and floor management, including food, beverage, equipment, and property, to support financial goals and company initiatives. The role cultivates a team environment focused on exceptional customer service, directs the management team, and ensures staff perform consistently at a high level. The Kitchen Manager motivates staff, promotes accountability, and drives results. The position requires physical presence at the job site. Duties take place in a fast-paced unit environment and may involve indoor and outdoor temperature extremes.

Requirements

  • High school diploma or GED required.
  • At least 3 years of experience in related management required.
  • Demonstrated ability to interact with a wide variety of people.
  • Ability to organize and coordinate multiple priorities effectively.
  • Ability to work well as a team leader and problem-solve.
  • Strong customer service abilities, including actively looking for ways to assist customers and coworkers.
  • Ability to read and write work-related documents in English and communicate clearly in English with customers and coworkers.
  • Ability to perform the physical demands described for the role, including standing for the entire workday and lifting, carrying, or pushing specified weights.

Nice To Haves

  • Bachelor’s or business degree preferred.
  • Food safety certification is a plus.

Responsibilities

  • Plan, develop, and direct daily operations.
  • Forecast and analyze sales, labor, and profit, and ensure compliance with the established budget.
  • Schedule, supervise, and participate in unit operational duties.
  • Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
  • Maintain accounting records, daily reports, and cash controls.
  • Manage the profit and loss statement.
  • Respond to customer inquiries and resolve complaints.
  • Maintain a safe facility and uphold standards for maintenance and equipment upkeep, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
  • Notify the District Manager of unusual events, circumstances, or safety or quality-control issues.
  • Act as the company’s point of contact with clients.
  • Represent the company professionally and positively.
  • Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
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