Kids Express Tech - Springboro - Full Time

Dayton Children's Hospital•Springboro, OH

19h•Onsite

About The Position

The Kids Express and Urgent Care Tech is responsible for supporting nurses, nurse practitioners, and physicians in delivering patient care, with attention to the development levels of each patient. This role requires strong communication skills, a willingness to accept delegated tasks, and the ability to ask questions and report relevant patient information appropriately. The Tech handles patient information with a clear understanding of confidentiality and privacy standards. They comply with the hospital’s safety management policies to maintain a hazard-free environment and reduce the risk of injury. The position also reflects a commitment to the hospital’s mission and promotes a patient and family centered experience. The Tech serves as a change agent, adapting to census fluctuations and meeting the evolving needs of both internal and external customers. At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today! Our values: We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees. We serve with compassion - We bring generosity, empathy, and kindness to all interactions. We own every moment - We take pride in everything we do. We’re better together - We collaborate, communicate, and support one another to deliver optimal care. We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow. We value and respect each person - We create an inclusive space where everyone feels welcome and respected. Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.

Requirements

High School Diploma or GED is required
1 year of PCA, STNA, or Medical Assistant experience is required
1 year customer service experience is required
Experience documenting in an electronic medical record (EMR) is required

Nice To Haves

Certified Medical Assistant is strongly preferred. This is required to work to the full scope of practice at Kids Express and Urgent Care locations

Responsibilities

Supporting nurses, nurse practitioners, and physicians in delivering patient care, with attention to the development levels of each patient.
Handling patient information with a clear understanding of confidentiality and privacy standards.
Complying with the hospital’s safety management policies to maintain a hazard-free environment and reduce the risk of injury.
Reflecting a commitment to the hospital’s mission and promoting a patient and family centered experience.
Serving as a change agent, adapting to census fluctuations and meeting the evolving needs of both internal and external customers.
Assisting the nurse practitioner in completion of patient care activities, taking into account patient’s developmental levels.
Demonstrating strong communication skills, accepting delegated tasks and having the knowledge and understanding to ask questions and report patient information as needed.
Coordinating with other staff within the organization to meet the medical supply and equipment needs for Kids Express.
Appropriately handling patient information understanding confidentiality and privacy.
Following all policies and procedures related to point of care lab testing.
Complying with the safety management program designed to provide a physical environment free of hazards and to reduce the risk of injury.
Being knowledgeable about and responsive to the mission of the hospital.
Registering patients in the Emergency Department in a professional and efficient manner.
Projecting a positive first impression of Dayton Children’s Hospital and providing excellent customer service during the entire registration process.
Accurately entering patient information into each patient data record (Epic EMR) by skillfully interviewing patients, parents, or legal guardians.
Verifying all 3rd party insurance or Medicare/Medicaid coverage for payment and assisting in arranging meeting with Financial Counselors for any patients or families needing financial assistance.
Ensuring all legal consents, HIPAA notifications, and other documentation (photo ID and insurance cards) are properly signed, verified, and scanned.
Collecting patient co-pays for services.