Kids' Dentistry Operations Manager

PDS Health•Kansas City, MO

24d

About The Position

The Kids’ Dentistry Manager is responsible for achieving financial performance and revenue growth for Kids Dentistry at their location. The manager serves as an expert in the local market, applying best practices for patient acquisition and retention while providing leadership and guidance to support individual and team success. The role supports PDS’s mission and culture and implements the Perfect Patient Experience (PPE). In locations where Pediatric and Orthodontic services operate from the same location or entry, the manager may also be responsible for driving Orthodontic financial performance and revenue growth.

Requirements

At least 5 years of related work experience.
Operational management knowledge of medical or dental offices.
Education equivalent to a high school diploma or GED.
Knowledge of dental plans, fees, general plan design, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss business principles.
Knowledge of WORD, EXCEL, and QSI software applications, and ability to use standard office equipment.
Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
Ability to read, analyze, and interpret common financial reports and legal documents.
Ability to respond to inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.
Ability to draw valid conclusions, use sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Personal responsibility for assigned tasks; ability to work with others, accept direction, and adapt processes to meet unique needs.
Ability to lead a team, prioritize duties, coach, mentor, train, write effective performance evaluations, provide feedback, and handle employee relations issues.
Organizational ability and a systematic approach to assignments.
Independent judgment and willingness to make timely, accurate decisions based on information that may be vague or limited.
Ability to create presentations and deliver them effectively.
Results-oriented approach, including setting realistic goals, meeting commitments, persistence, and daily prioritization.
Team-building capabilities, including integrity, open communication, willingness to address challenges, motivation, training, talent assessment, and consistency.
Customer service orientation, including flexibility, empathy, passion, and ethical conduct.
Process-focused and data-driven approach, with attention to detail, organization, knowledge of operational processes, and computer proficiency.
Financial acumen, including understanding profit drivers, continuing-care examinations as a financial driver, using metrics, building staff and clinician financial understanding, and understanding local market drivers and competition.
Ability to influence through listening, building trust, tailoring coaching, creating a shared need for change, and recognizing improvement.

Nice To Haves

Bachelor’s degree from an accredited college or technical school.
An equivalent combination of education and experience, such as prior coursework or on-the-job training in dentistry, business, or training.
Knowledge of WORD, EXCEL, POWERPOINT, and QSI software applications.
Experience leading a team and mentoring and coaching subordinates.

Responsibilities

Facilitate the launch of the Pediatric Dental model and programs in the assigned office by implementing best operational practices.
Maintain a productive, organized office schedule that supports a profitable and smooth-running practice for the Pediatric Dentist.
Assist the Operations Manager in driving year-over-year revenue and profit growth by managing expenses to the monthly budget, profit and loss, cash management, accounting protocols, and other location financial drivers.
Perform People Services functions, including determining and maintaining efficient staffing levels, interviewing and selecting staff, conducting performance appraisals, developing talent, taking disciplinary actions, and administering salaries.
Provide feedback and implement strategies that affect financial and patient outcomes so that the broader organization can benefit.
Create an environment that promotes PDS Patient for Life (PFL) and Pediatrics culture and values daily.
Ensure the Pediatric Dentist’s first and subsequent visits run smoothly by checking supplies, forms, schedules, and dental assistant readiness.
Develop best practices for Pediatric office management and help implement and execute systems.
Manage procedures and insurance benefits and analyze opportunities in PRISM for Pediatric offices.
Help assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances and developing timely, effective, logical, and creative solutions.
Help implement, coordinate, and manage marketing programs to grow the business.
Help develop and implement precise, realistic, measurable individual and office goals that are challenging and compatible with company policy.
Provide leadership, coaching, and mentoring to identify and implement opportunities for improvement.
Lead daily huddles and meetings as required.
Develop, implement, and ensure adherence to facility cleanliness and maintenance criteria.
Perform other duties assigned by Management.