Kidney Transplant Financial Coordinator

CommonSpirit Health • Phoenix, AZ

10h

About The Position

The Transplant Financial Counselor is an essential member of the transplant team, coordinating financial resources for transplant and/or VAD patients to support financial readiness and continuity of care. The role works with patients and families from evaluation through post-transplant care, answers insurance questions, provides multidisciplinary recommendations on financial candidacy, and follows departmental policies for charges and the Medicare Cost Report. The coordinator establishes financial expectations for patients and guarantors and provides accurate information to support efficient account processing.

As the transplant team’s primary point person for financial eligibility screening, the coordinator thoroughly reviews and verifies medical and pharmacy benefits. The role assesses patients’ ability to cover transplant expenses that may not be covered by insurance, including outpatient prescription drugs, organ acquisition, post-transplant clinic visits, and travel and housing during the transplant period. The coordinator consults with patients and families to clarify support systems and explain financial responsibilities for lung transplant care from evaluation through the post-transplant period, and maintains a detailed database of transplant patients.

Requirements

• High school graduate or GED.
• Two years of related experience.
• Computer experience.
• Strong financial counseling expertise, exceptional communication, and meticulous attention to detail regarding insurance and cost reporting.
• Understanding of transplant financial requirements, collaborative teamwork, and a compassionate approach to patient support.

Nice To Haves

• Associate degree.
• Five years of related experience.

Responsibilities

• Coordinate financial resources for transplant and/or VAD patients from evaluation through post-transplant care.
• Answer insurance questions and provide multidisciplinary recommendations on financial candidacy.
• Follow departmental policies related to charges and the Medicare Cost Report.
• Establish financial expectations for patients and guarantors and provide accurate information for efficient account processing.
• Serve as the transplant team’s primary point person for screening patients for transplant financial eligibility through thorough review and verification of medical and pharmacy benefits.
• Verify medical coverage and pharmacy benefit coverage.
• Assess patients’ ability to cover transplant expenses that may fall outside insurance coverage, including outpatient prescription drugs, organ acquisition, post-transplant clinic visits, and travel and housing during the transplant period.
• Consult with patients and families to assess and clarify support systems and explain financial responsibilities for lung transplant care from evaluation through post-transplant care.
• Maintain a detailed database of transplant patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED