KIC (KREATOR IN CHARGE-STORE MANAGER)

Kreation Juicery Inc•Los Angeles, CA

About The Position

The KIC oversees and coordinates the planning, organization, training, and leadership needed to achieve objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The role leads store team members (Krew), supports guest service, manages product selection and inventory, maintains store presentation and equipment, and ensures consistent compliance with company standards and applicable regulations. The KIC also handles store administration, including daily reporting, paperwork, scheduling, cash handling, time-card approval and adjustment, and bi-weekly payroll submission. The position works in a kitchen, café, and retail environment.

Requirements

At least 2 years of experience in hospitality, customer service, and food and beverage.
Ability to analyze problems and resolve them.
Current working knowledge of industry standards and practices.
Ability to submit daily End of Day Reports and read the location's EOD reports.
Ability to perform basic math.
Ability to use a POS system.
Excellent telephone communication and interpersonal skills.
Strong planning and organizational skills, including the ability to manage multiple tasks.
Ability to lead and train Kreation staff.
Flexible and a team player.
Ability to carry or lift up to 25 lbs, stand for up to 8 hours, sit for up to 3 hours per day, and walk for up to 5 hours.
Ability to perform repetitive keyboard entry and telephone use.
Visual acuity to view and read a computer screen, with or without corrective devices.
Ability to hear and speak for telephone use.

Nice To Haves

A degree in Hospitality.

Responsibilities

Supervise, coach, and train Krew members in guest service, safety, and sanitation, providing coaching during each work shift.
Assist with searching for, selecting, and hiring team members; retain and develop Krew members.
Ensure team members are trained and certified for their work areas within two weeks of starting.
Ensure meal-period and rest-break guidelines are followed and break waivers are submitted when applicable.
Promote a safe and sanitary culture by setting an example, recognizing positive behaviors, coaching negative behaviors, and promptly addressing safety or sanitation concerns.
Delegate areas of responsibility to provide store coverage and maximize efficiency; cross-train in store functions to provide backup as needed.
Review processes and core roles with the Super KIC and team members; evaluate performance, conduct reviews, and recommend or administer corrective action with support from the Super KIC and HR.
Manage downtime by delegating tasks such as deep cleaning and reducing labor as necessary.
Model Kreation service standards, welcome guests, ensure responsive and courteous service, acknowledge waiting guests, and offer samples.
Coach team members on proactive service, including add-ons, Kleanse programs, and new products or experiences.
Ensure banking and cash-register procedures are followed, address procedural errors, report cash discrepancies, and use the current bonus or incentive program and bonus tracker to motivate the team.
Perform and train team members in FIFO rotation, product filling, and merchandising; remove and properly dispose of expired products.
Verify deliveries for correct unit counts and condition, follow receiving procedures, and report discrepancies to the factory.
Monitor and manage PAR levels daily, adjusting quantities based on sales trends, weather, events, waste, and finished items; document waste properly.
Ensure bottle returns are properly returned or discounted through the POS and documented.
Keep equipment clean and in excellent working condition through inspection and preventive maintenance practices.
Ensure Look & Feel guidelines are followed for signage, uniforms, music playlists, and store atmosphere; keep the façade and outside seating clean and report maintenance issues.
Ensure products are consistently prepared and served according to recipes, portions, and cooking and serving standards.
Work toward company objectives for sales, service, quality, facility appearance, sanitation, and cleanliness by training employees and fostering a positive, productive workplace.
Control cash and receipts according to cash-handling and reconciliation procedures and report issues promptly.
Prepare required paperwork, including forms, product reports, end-of-day reports, and schedules, in an organized and timely manner.
Comply with applicable federal, state, county, and municipal health, safety, and labor regulations.
Carry out marketing, advertising, and promotional activities according to materials and instructions from the marketing team.
Report operational issues promptly and follow up with a supervisor for a response or solution.
Read and respond to emails promptly, share new information, products, and policies with team members, and ensure company memos are understood and acknowledged.
Ensure discounts, including employee meals, are used and documented properly.
Enter tips, approve and adjust time cards daily, and complete and submit payroll bi-weekly.
Complete a thorough Look & Feel and maintenance walkthrough and checklist weekly.
Perform other tasks and duties as assigned by management.