Kic (Kreator In Charge-Store Manager)

Kreation Juicery•Studio City, CA

About The Position

The KIC oversees and coordinates planning, organizing, training, and leadership to achieve objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The role leads and develops store employees, supports guest service, manages product selection and inventory, maintains store standards and equipment, and ensures operational, financial, and regulatory requirements are met. The KIC supervises, coaches, and trains Krew members; participates in hiring and retention; ensures appropriate training and certification; assigns responsibilities; and supports performance reviews and corrective action. The role helps maintain a safe and sanitary workplace and cross-trains in store functions to provide backup when needed. The KIC models and promotes Kreation’s guest-service standards, oversees cash and banking procedures, and motivates the team using current bonus or incentive programs. Responsibilities also include managing product rotation, merchandising, receiving, inventory levels, waste, and bottle returns; maintaining equipment, store appearance, and cleanliness; and ensuring products are prepared and served to company standards. The role prepares required paperwork and reports, schedules, and payroll-related items; complies with applicable health, safety, and labor regulations; carries out marketing and promotional activities; communicates company updates to staff; reports operational issues; and completes other duties assigned by management. The position involves working in a kitchen, café, and retail environment and requires standing, walking, lifting, and repetitive computer and telephone use.

Requirements

At least 2 years of experience in hospitality, customer service, food, and beverage.
Problem analysis and problem resolution skills.
Current working knowledge of industry standards and practices.
Ability to submit a daily End of Day Report and read the location’s EOD reports.
Ability to perform basic math and use a POS system.
Excellent phone communication and interpersonal skills.
Strong planning and organizational skills, including the ability to manage multiple tasks.
Ability to lead and train Kreation staff.
Flexibility and ability to work as part of a team.
Ability to carry or lift up to 25 lbs.
Ability to stand for up to 8 hours, sit for up to 3 hours per day, and walk for up to 5 hours.
Ability to perform repetitive keyboard entry and telephone use.
Ability to view and read a computer screen, with or without corrective devices.
Ability to hear and speak for telephone use.

Nice To Haves

A degree in Hospitality is preferred.

Responsibilities

Supervise, coach, and train Krew members in guest service, safety, and sanitation, providing immediate coaching during shifts.
Participate in hiring, retain and develop Krew members, and promote a respectful, positive, team-oriented workplace.
Ensure Krew members are trained and certified for their areas within two weeks of starting.
Ensure meal periods and rest breaks are followed and break waivers are submitted when applicable.
Promote a safe and sanitary culture, recognize positive behaviors, coach negative behaviors, and promptly address safety or sanitation concerns.
Delegate responsibilities to maintain store coverage and efficiency, and cross-train in store functions to provide backup when needed.
Review processes, core roles, and best practices with staff; evaluate performance; conduct reviews; and recommend or administer corrective action with support from the Super KIC and HR.
Manage downtime by assigning tasks such as deep cleaning and reduce labor as necessary.
Model Kreation service standards, welcome guests, ensure responsive and courteous service, acknowledge waiting guests, and offer samples.
Coach team members on proactive service, including add-ons, Kleanse programs, and new products to try.
Ensure store banking procedures are followed, address register procedural errors, and report cash discrepancies immediately.
Motivate the team using current bonus or incentive programs and maintain the bonus tracker.
Perform and train staff in FIFO rotation, product filling, and merchandising; remove and properly dispose of expired products.
Ensure deliveries are received in the correct unit count and condition, follow receiving procedures, and report discrepancies to the factory.
Monitor and manage PAR levels daily based on sales trends, weather, special events, waste, and finished items; document waste.
Ensure bottle returns are properly returned or discounted through the POS and documented.
Inspect equipment and keep it clean and in excellent working condition in accordance with preventative maintenance programs.
Ensure Look & Feel guidelines are followed, including signage, uniforms, music playlists, and store atmosphere.
Keep the store façade and outside seating areas clean and report issues to the maintenance team.
Understand and ensure compliance with company policies, procedures, standards, specifications, guidelines, and training programs.
Ensure food and products are consistently prepared and served according to recipes, portioning, cooking, and serving standards.
Pursue company objectives for sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive work environment.
Control cash and other receipts by following cash-handling and reconciliation procedures and promptly reporting issues.
Prepare required paperwork, product reports, end-of-day reports, and schedules in an organized and timely manner.
Comply with applicable federal, state, county, and municipal health, safety, and labor regulations.
Carry out marketing, advertising, and promotional activities and campaigns using materials and instructions from the marketing team.
Report operational issues promptly and follow up with a supervisor for a response or solution.
Read and respond to emails promptly, share new information, products, or policies with team members, and ensure company memos are understood and acknowledged.
Ensure discounts, including employee meals, are used and documented properly.
Enter tips, approve and adjust time cards daily, and complete and submit payroll bi-weekly.
Complete a thorough Look & Feel and maintenance walkthrough and checklist weekly.
Perform other tasks and duties assigned by management.