Kia Service Manager

1st Kia•Simi Valley, CA

2d•Onsite

About The Position

We are under new management and seeking a dynamic, experienced Kia Service Manager to lead our automotive service department. In this role, you will oversee daily operations, ensure exceptional customer service, and drive profitability by effectively managing service technicians, parts, and repair processes. You will lead a team that delivers vehicle maintenance and repair services while fostering a positive environment that promotes growth and customer satisfaction. The role requires strong mechanical knowledge, dealership experience, and a passion for automotive diagnostics and repair.

Requirements

Proven experience as a Service Manager or in a similar role within an automotive dealership or repair shop.
Extensive mechanic experience with automotive diagnostics, repair techniques, and vehicle maintenance procedures.
Familiarity with estimating software programs used in auto service management.
Strong background in auto service management, including collision repair, transmission work, brake systems, suspension components, tire service, and shocks and struts.
Demonstrated ability to upsell services while maintaining integrity and customer trust.
Excellent client communication skills with a focus on exceptional customer service.
Valid driver’s license with a clean driving record to support dealership operations.

Nice To Haves

Experience in sales within an automotive setting is highly desirable.

Responsibilities

Lead and motivate the service department team to achieve high standards of customer service and operational efficiency.
Oversee vehicle diagnostics, repairs, and maintenance, including oil changes, brake repairs, suspension work, tire services, shocks and struts, transmissions, and collision repairs.
Manage estimating software to generate accurate repair estimates and ensure proper service-writing procedures are followed.
Upsell additional services and maintenance opportunities to enhance customer value while meeting sales targets.
Maintain knowledge of automotive repair techniques, auto estimating, and computer-aided vehicle damage estimating systems.
Ensure work complies with safety standards and manufacturer specifications while maintaining quality control.
Communicate with clients, explain repair needs clearly, and manage expectations throughout the service process.
Oversee cash-handling procedures and ensure accurate billing for services rendered.
Use dealership experience to streamline operations, improve workflow, and maximize customer satisfaction.