Retail Keyholder, Maje-Brickell City Centre

SMCP NORTH AMERICA • Miami, FL

4d • Onsite

About The Position

SMCP is hiring a Keyholder for Maje at Brickell City Centre in Miami, Florida. The Keyholder supports the store leadership team in daily operations and helps deliver an exceptional customer experience. The role includes leading the team in the absence of the Store Manager or Assistant Manager, assisting with opening and closing, cash handling and reconciliation, KPI tracking, sales-goal distribution, team motivation, and problem resolution.

The Keyholder builds customer relationships through styling advice, product knowledge, personalized recommendations, and a welcoming, inclusive service experience. They help achieve sales targets, maintain store and visual standards, and oversee stock replenishment. The role also supports new hires and team development and contributes to a results-oriented, growth-focused culture.

SMCP describes itself as a global accessible-luxury fashion company operating in more than 47 countries, with brands including Sandro and Maje. The company highlights internal mobility, sustainability, engagement, inclusivity, corporate social responsibility, and professional development.

Requirements

• At least 1 year of experience in retail or customer service.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Supervisory experience is preferred.
• Passion for fashion trends and enthusiasm for luxury retail and exceptional customer service.
• Excellent communication skills and a friendly, approachable, persuasive demeanor.
• Adaptability and openness to pursuing a career in retail management.
• A social media presence is a plus but is not required.

Responsibilities

• Lead and supervise the team when the Store Manager or Assistant Manager is absent.
• Assist with daily store operations, including cash handling, opening and closing procedures, and KPI tracking.
• Support cash reconciliation and distribution of sales goals.
• Provide exceptional customer service through product knowledge, styling advice, and personal recommendations.
• Build and maintain a client book and foster customer relationships and loyalty.
• Help achieve sales targets through outstanding service and representation of brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards and an organized, welcoming environment.
• Oversee stock replenishment in line with demand and visual standards.
• Support new hires and encourage team development.
• Motivate the team to meet sales goals and promote a results-oriented environment.
• Create an inclusive, personalized shopping experience and guide clients through their shopping journey.

Benefits

• Competitive base hourly pay.
• Individual commission and sales incentives.
• 50% shopping discount.
• Seasonal wardrobe offering.
• Cell phone contribution.
• Voluntary health plan.
• 401(k).
• Paid time off, including holiday pay.
• Paid parental leave.
• Pet benefits.
• Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
• MAVEN Family Planning support.
• Product knowledge training and industry insights.
• Opportunity to participate in the Retail Stylist Program.
• Mentorship and professional development support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed