Retail Keyholder, Maje-Brickell City Centre

Smcp North America•Miami, FL

3d•Onsite

About The Position

SMCP is hiring a Keyholder for Maje at Brickell City Centre in Miami, Florida. The Keyholder supports the store leadership team in smooth store operations and exceptional customer experiences. The role includes leading the team when the Store Manager or Assistant Manager is absent; assisting with opening and closing, cash handling, KPI tracking, and sales-goal distribution; and helping motivate the team and resolve problems. The Keyholder provides product knowledge, styling advice, and personalized service, builds customer relationships and a client book, and works toward sales targets. The role also supports store presentation, stock replenishment, new-hire development, and an inclusive, welcoming brand experience. SMCP describes itself as a fashion company focused on accessible luxury, Parisian style, growth, internal mobility, inclusivity, corporate social responsibility, and sustainability. It operates in more than 47 countries and aims to meet sustainability goals by 2030. The position offers competitive base hourly pay, individual commission, sales incentives, a 50% shopping discount, a seasonal wardrobe offering, a cell phone contribution, a voluntary health plan, a 401(k), paid time off including holiday pay, paid parental leave, pet benefits, and access to an Employee Assistance Program and MAVEN Family Planning. Employees may also receive product-knowledge training, industry insights, participation in the Retail Stylist Program, mentorship, and professional development support.

Requirements

At least 1 year of experience in retail or customer service.
Excellent communication skills and a friendly, approachable, persuasive demeanor.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Supervisory experience is preferred.
Enthusiasm for exceptional customer service and luxury retail.
Knowledge of and passion for fashion trends.
Adaptability and openness to pursuing a career in retail management.
A social media presence is a plus but not required.

Responsibilities

Lead and supervise the team when the Store Manager or Assistant Manager is absent.
Assist with daily store operations, including cash handling, opening and closing procedures, and KPI tracking.
Provide customer service, product knowledge, and personalized product recommendations.
Build and maintain a client book to foster customer relationships and loyalty.
Work toward sales targets through service aligned with brand values.
Address customer-service issues promptly and professionally.
Maintain high store standards and an organized, welcoming environment.
Oversee stock replenishment to meet demand and visual standards.
Support new hires and encourage team development.
Motivate the team to meet sales goals and foster a results-oriented environment.
Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
Assist with sales-goal distribution and problem resolution.

Benefits

Competitive base hourly pay, individual commission, and sales incentives.
50% shopping discount and seasonal wardrobe offering.
Cell phone contribution.
Voluntary health plan.
401(k).
Paid time off, including holiday pay.
Paid parental leave.
Pet benefits.
Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support.
MAVEN Family Planning support for family planning and wellness.
Product knowledge training and industry insights.
Opportunity to participate in the Retail Stylist Program.
Mentorship and professional development support.