Keyholder - Brentwood, CA

Cozy Earth•Santa Monica, CA

5d•$22 - $25•Onsite

About The Position

Cozy Earth is a rapidly growing lifestyle brand focused on redefining everyday comfort through its products. As a Keyholder, you will be instrumental in ensuring the smooth daily operations of the retail store and providing a welcoming experience for customers. You will act as a brand ambassador, demonstrating passion for the products and a commitment to exceptional customer service.

Requirements

Previous experience in a retail or customer service role is preferred; supervisory experience is a plus.
A passion for home luxury products and a commitment to delivering exceptional customer service.
Strong leadership, communication, and interpersonal skills.
Ability to work collaboratively as part of a team and independently when required.
Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
Basic math skills and familiarity with point-of-sale systems.
Ability to stand for extended periods and perform physical tasks such as lifting and stocking.

Nice To Haves

Supervisory experience is a plus.

Responsibilities

Open and close the store, ensuring all operational and security protocols are followed.
Serve as the manager on duty in the absence of the Store Manager or Assistant Manager.
Enforce store policies and maintain a safe, clean, and organized shopping environment.
Greet customers with a friendly and inviting demeanor, assist them with product inquiries, and provide personalized recommendations based on their needs.
Lead by example in delivering outstanding customer service and creating a positive shopping experience.
Assist customers throughout their shopping journey, from product selection to checkout.
Utilize sales techniques to promote our luxury bedding, sleepwear, loungewear, and bath products.
Assist store management and retail team in meeting and exceeding sales goals.
Maintain a deep understanding of Cozy Earth's product offerings, including key features, benefits, and care instructions.
Train and guide team members to confidently share product knowledge with customers.
Assist with inventory tasks such as restocking shelves, tagging merchandise, and conducting inventory counts.
Ensure an organized and visually appealing store environment by following merchandising guidelines.
Partner with the Store Manager and Assistant Manager to provide coaching and feedback to team members.
Foster a collaborative and positive work environment.