FT Keyholder, Maje, San Jose, CA

SMCP•San Jose, CA

7d•Onsite

About The Position

The Keyholder supports the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience. This role utilizes a passion for fashion and customer service skills to create memorable client moments. The Keyholder assists with opening and closing procedures, cash reconciliation, distribution of sales goals, team motivation, and problem resolution. They also play a pivotal role in building lasting customer relationships, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Nice To Haves

Social media presence is a plus but not required.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.