Keyholder - AVESTAN - Nolita (Fixed Term Contract)
About The Position
AVESTAN is a conceptual store and a continuation of DECIEM's late co-founder Brandon Truaxe's journey into the world of Aromas. It is a destination where customers can explore, discover, and connect. It's home to a single fragrance, and in a space where unique and immersive shopping experiences are created. AVESTAN's Keyholder is a Human Leader with the art of creating memorable experiences. As a Keyholder joining our Nolita AVESTAN store, you will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively. This is a part-time role (18 hours per week) and a Fixed-Term Contract ending in December.
Requirements
- A minimum of two / three years of experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills
- Strong communication and leadership skills to coach and mentor employees to success
- Strong Time Management and ability to customize clients' journeys with confidence.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills
Responsibilities
- Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service.
- Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
- Introduce Avestan's story to inspire customers with our store's unique experience.
- Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees.
- Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
- Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time.
- Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations.
- Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
- Responsible for opening/closing of the store, bank deposits, and paperwork. Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently!
- Assists in receiving and verifying merchandise shipments. Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
