Keyholder - DECIEM- Part time - AVESTAN - Nolita (Fixed Term Contract)

ELC Beauty LLC•New York, NY

7d•$22 - $23•Onsite

About The Position

AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas. It is a destination where customers can explore, discover, and connect in. It's home to a single fragrance, and in a space where we create unique and immersive shopping experiences. AVESTAN's Keyholder is a Human Leader with the art of creating memorable experiences. As a Keyholder joining our Nolita AVESTAN store, you will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively.

Requirements

A minimum of two / three years of experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills
Strong communication and leadership skills to coach and mentor employees to success
Strong Time Management and ability to customize clients' journeys with confidence.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills

Responsibilities

Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service.
Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
Introduce Avestan's story to inspire customers with our store's unique experience.
Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees.
Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time.
Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations.
Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
Responsible for opening/closing of the store, bank deposits, and paperwork. Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently!
Assists in receiving and verifying merchandise shipments. Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.